Arindam Dhar

Arindam Dhar Email and Phone Number

Project Management| Revenue Management| Implementation Specialist & Distribution | Business Analysis | Customer Success @ ITC Infotech
bangalore, karnataka, india
Arindam Dhar's Location
Kolkata, West Bengal, India, India
Arindam Dhar's Contact Details

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About Arindam Dhar

I , Arindam Dhar , have a total experience of 15 Years currently working as Project Manager at ITC Infotech. I had graduated from Institute Of Hotel Management, Hyderabad in the Year 2009. My position at Yatra.com is of an Key Account Manager. I take care of the hotels of East India Region and i am responsible for Pricing, Inventory management ,proper content update ,procuring deals ,new hotels acquisition ,periodic increment of key responsibility areas like Margin (TAC ), GTV, Room Nights for the set of hotels assigned in my bucket.My previous position at ITDC (India Tourism Development Corporation, A Govt. Of India Undertaking) is of an Assistant Manager – Sales/Hotel Operations. I am responsible for selling room inventory, handling guest relations, training skilled hospitality professionals, , managing a team of 27 members, prior to which I had worked as Assistant Manager (Training & Development) at AIH&TM, Bangalore for 09 months.My core job involved handling Sales & Marketing, Hotel Client Account Handling, daily Front Office Operations, Dynamic pricing /Revenue Management/ Updating room inventory/Mlos/ on different OTP's, Setting up/ Establishing Hotel Profile/ contracting with OTP's like Booking.com, Agoda.com, Liaisoning with Market managers of OTP's and the hotel, supervising smooth Check-In / Check-Out procedures, monitoring VIP check-ins, monitoring regular guest feedbacks, maintaining various reports i.e. Key Performance Indicator, Comparative reports i.e. Month On Month Revenue Analytic reports, Daily Statistical Report, MIS (Management Information System ) Report and simultaneously building and harnessing relationship between India Tourism Development Corporation and the highly esteemed corporate clients providing valuable business to the Corporation. I am someone who is great at building relationships as I am an extrovert.I possess excellent interpersonal, leadership, organisational planning, time management, coaching & confident presentation skills..

Arindam Dhar's Current Company Details
ITC Infotech

Itc Infotech

View
Project Management| Revenue Management| Implementation Specialist & Distribution | Business Analysis | Customer Success
bangalore, karnataka, india
Website:
itcinfotech.com
Employees:
9487
Arindam Dhar Work Experience Details
  • Itc Infotech
    Project Manager
    Itc Infotech Jul 2022 - Present
    Kolkata, West Bengal, India
  • Yatra Online Pvt Ltd
    Key Account Project Manager
    Yatra Online Pvt Ltd Dec 2015 - Jul 2022
    Kolkata Area, India
     Responsible for pricing of hotels at both web and mobile platforms.Scheduling, Planning & Implementation of backend services for newly contracted hotels from different destinations across East India Optimum inventory management of all hotels listed.Managing implementation of channel manager mapping with API connectivity for hotels with Yatra.com Ensuring proper content (hotel images , description etc) updated for the Prime hotels set. Relationship management with all hotels partners for all business needs like procuring deals etc. Acquiring new hotels to the account from different new destinations across East India. Increasing GTV, Room nights, Margin (TAC) for the set of hotels constantly month over month.  Achieving targets as set monthly or daily basis by senior management team. Travelling to different areas to visit hotel partners for relationship building.
  • India Tourism Development Corporation
    Assistant Manager (Front Office)
    India Tourism Development Corporation Sep 2011 - Sep 2015
    New Delhi Area, India
    Monitor all arrival/departure guests and act as One Point Contact for the guest and ensure efficient check-in and check-out process. Handled the entire operation procedure of Front Office (Reception, Cash, Business Center, Bell Desk, Travel Desk, Operator and Concierge). Block arrival rooms for next day. Coordinate with Housekeeping for rooms and proper utilization of room inventory.  Improve relations/communications between the Front Desk and other departments in order to provide the highest level of guest service. Checking all VIP arrival rooms as well as pre-registration of VIP’s. Track all arrival & departure pick up & drop transfers. Track & review all Trip Advisor & other on-line guest feedback. Keep a track on sold out dates & minus position dates. Focus on room upsell & encourage the team on the same. Focus on cost control. Review all work done by cashiers and sign off on all allowances, paid-outs and hi-balance. Review the following reports on a daily basis: rate variance, night audit exceptions, Housekeeping discrepancies, no-show and all in-house packages. Revenue Management, setting up of BAR rates/Dynamic Pricing on OT P's Setting up of the hotel on Online Travel Portal, Hotel contracting with Booking.com, Agoda.com, Expedia.com, training reservation team on use of Extra net. Be informed on a daily basis on all in-house activities and groups and ensure that all staff members are also aware of all activities. Resolve any guest related problems graciously and expeditiously, while simultaneously protecting the interests both, of the guests and the hotel.  Planning action plan/ analysis of complains.  Ensure that all the operational standards set for the processes are followed. Performance Appraisal  Managing a team of 28 employees with total accountability for their training & development, motivation and maintaining quality standards. Conduct daily briefing
  • India Tourism Development Corporation
    Assistant Manager (Hotel Operations Under-Study)
    India Tourism Development Corporation Sep 2009 - Sep 2011
    working as an assistant manager hotel operations
  • Taj Hotels Resorts And Palaces
    Gsa -Front Office
    Taj Hotels Resorts And Palaces Jan 2008 - Jun 2008
    Taj Banjara, Hyderabad.
    Internship in Front Office Operations.
  • The Park Hotels
    Industrial Trainee
    The Park Hotels May 2007 - Oct 2007
    The Park, Kolkata
    20 Weeks, Industrial Training as part of NCHMCT ,Curriculum, in all core departments in the hotel. Awarded Certificate Of Outstanding Performance.

Arindam Dhar Skills

Front Office Hospitality Industry Customer Service Hotel Management Hospitality Management Hotels Revenue Analysis

Arindam Dhar Education Details

  • Institute Of Hotel Management Hyderabad
    Institute Of Hotel Management Hyderabad
    1St

Frequently Asked Questions about Arindam Dhar

What company does Arindam Dhar work for?

Arindam Dhar works for Itc Infotech

What is Arindam Dhar's role at the current company?

Arindam Dhar's current role is Project Management| Revenue Management| Implementation Specialist & Distribution | Business Analysis | Customer Success.

What is Arindam Dhar's email address?

Arindam Dhar's email address is ar****@****tra.com

What is Arindam Dhar's direct phone number?

Arindam Dhar's direct phone number is +9199586*****

What schools did Arindam Dhar attend?

Arindam Dhar attended Institute Of Hotel Management Hyderabad.

What are some of Arindam Dhar's interests?

Arindam Dhar has interest in Social Services, Children, Education, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.

What skills is Arindam Dhar known for?

Arindam Dhar has skills like Front Office, Hospitality Industry, Customer Service, Hotel Management, Hospitality Management, Hotels, Revenue Analysis.

Who are Arindam Dhar's colleagues?

Arindam Dhar's colleagues are K Bala, Jignesh Pandian, Santosh H, Mah Rajas, Santosh Abhinandan, Vaibhav Vipin, Vidyashree Rp.

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