Arit Akpan Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Reviewed and analyzed documents to ensure alignment with data solutions and to provide insights for project needs and requirements.• Collaborated with cross-functional teams to identify and analyze business requirements, ensuring data-driven solutions supported community safety and well-being objectives.• Developed interactive dashboards to transform large and complex datasets into actionable insights that facilitated data-driven operational decision-making.• Conducted comprehensive exploratory analyses to identify patterns and trends within datasets, uncovering new opportunities.

Ontario, Canada

• Championed the collection and clarification of business requirements in the journey of implementing a cutting-edge Salesforce CRM system for an industry-leading digital marketing agency.• Creating functional requirement specifications using interviews, questionnaires, and document analysis.• Creating Mock-ups to capture user preferences using Mock Flow – cloud-based tool.• Documenting process flows for current/proposed processes, workflows, and data flows.• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: Business Requirements Document, Process Models, Use Cases, User Stories, GUI, UX/Screen, and Interface designs.• Documentation of the User Stories using Jira for full traceability and management.• Interfacing between the business and technical teams and translating business requirements. • Assisting with the creation and maintenance of processes and dataflow mapping in relation to key personal data input and data transformation processes.• Managing the project RAID log, from identification through to mitigation and closure.

Ottawa, Ontario, Canada

• Boosted new enrollments by a 28% increase by facilitating the reorganization of the academy’s website which enhanced Google search rankings.• Performed a SWOT Analysis when producing a business case to determine the best cause of action with regards to the business’ marketing efforts• Played a pivotal role in the digital transformation initiative of the organization which focused on improving the customer journey on the academy’s website and mobile applications.• Created a conceptual Business Requirement Document (BRD)• Performed a root cause analysis to identify issues with the existing web application.• Performed gap analysis for ‘AS IS’, ‘TO BE’ and various intermediary stages applicable to certain processes or channels; created diagrams for the end-to-end processes.• Supported QA activities to check for improvements in site user engagement as per business requirements.• Post implementation support.

• Successfully elicited user stories from clients for the implementation of the Customer Contact Centre Project which was aimed at enable agents to do their jobs more efficiently and more effectively while driving customer satisfaction and improving the order taking process• Collaborated with the stakeholders and relevant subject matter experts to define concise and effective user stories with precise and accurate acceptance criteria.• Worked with the product teams (both business and technical staff), internal and external stakeholders to understand, gather information and synthesize findings into business and system requirements.• Facilitated and participated in working sessions to elicit functional & non-functional requirements.• Documented current and To-be Business processes and aided in developing strategies and solutions.• Documented requirements and drew up the business requirement document.• Developed Use case specifications.• Captured actions during meetings, assigned ownerships and followed up on the owners to ensure speedy resolution.• Successfully assisted the company align project outcomes with business strategy by acting as an intermediary between business and technology stakeholders.• Evaluated the capabilities of external partner organizations to deliver against business requirements.

• Analyzed business data to make decisions on budget, sales forecast, product expansion, production, profits, and cost.• Designed and implemented marketing strategies to attract and maintain customers at the various stages of the customer journey.• Managed business relations with corporate clients and vendors• Organized production process for efficiency, ensured health and product safety requirements were maintained and that the company safety and security standards were being followed.• Managed human resources to develop, coach and inspire a high-performing team.

Portland, Oregon, United States

• Collaborated with stakeholders on different projects to determine objectives for each Software (SW) usability test. • Co-developed test plans and Co-facilitated usability studies for each User Interface (UI).• Created screeners, post survey questionnaires and scenarios for each UI usability study.

Alabama, United States

• Participated in the UI usability study, at the Alabama Institute for Deaf and Blind (AIDB), on the multimodal electronic voting system (Prime III). • Created survey questionnaires for the usability study.

Business Intelligence System Infrastructure

Google Certificate, User Experience (Ux)

Nanodegree, Digital Marketing

Master'S Degree, Computer And Information Science And Engineering

Bachelor Of Engineering - Be, Computer Engineering