* Supports the operation by performing various technical roles, including set up, testing, and data security of IT assets and peripheral equipment.* Coordinated and monitored workload and flow of all associates assigned to production while consistently exceeding productivity expectations, maintaining a 90% or higher SLA rate.* Assisted the production manager in planning departmental goals and objectives while actively pointing out ways of improving the process and ensuring the quality of work performed.* Served as backup to all technicians assigned to production while going above and beyond to assist co-workers when issues arrive.* Worked closely with our clients to ensure customer satisfaction.* Trained and developed employee skills and relationships to build a strong team.* Rolled out and trained multiple shifts and departments on a quality form which allowed employees to submit information for management to easily identify and resolve quality issues.* Perform set up and testing of IT equipment and components with software programs* Perform set up and data wipe; perform audit verification of data wipe* Perform minor troubleshooting on units missing hardware using established test equipment and procedures* Prepare and assemble product as well as identify non-conforming issues* Analyze symptoms displayed by unit to determine pass or fail status* Perform minor mechanical or electronic adjustment to equipment being tested.* Disassemble and remove subassemblies* Maintain a safe work environment and exceptional housekeeping by following established safety procedures including wearing required PPE (Personal Protective Equipment)* Maintain required quality and production levels* Daily reporting out on metrics on productivity, track service-level agreements for supervising departments and relevant stakeholders.* Communicated with the engineering team on a regular basis to collaborate and find solutions to non standard processes and units.

▪ Arrive at customer site and coordinate pickup with point of contact▪ Asset tag items when needed and record inventory of equipment being retrieved▪ Perform On-site data erasure or hard drive destruction as required under customer contracts▪ Upload Bills of lading and Asset recovery sheet to dispatcher repository▪ Organize and maintain acceptable levels of equipment inventory for all drivers in the fleet▪ Ship equipment as needed to all drivers in the fleet

* Tested, serviced and repaired PC and Mac computers, servers and laptops.* Tested and processed multiple different types of printers and computer monitors.* Participated in field work with clients such as Travelers and Cigna which included decommissioning servers, breaking down and setting up work stations and supervising other workers.