Insurance Business Consulting

As a Lead Business Analyst I am involved in business process improvement, operational excellence, mentoring and training of team members , resource management and providing support to business functions.

I have Worked on transformation projects to improve customer experience. I have worked on various digital transformation projects in onboarding and servicing journeys.

• Worked as project manager to develop end to end quote and policy issuance system and experienced 40% growth in policy booking• Worked as a project manager coordinating with multiple IT vendors and business stakeholders to Integrate rater-based system to business rule engine thereby providing single point rule change and avoiding miscalculation of premium due to various system integration. It reduced any system change cycle from 3 weeks to 10 minutes• Working as a project manager on implementation of Robotic Process Automation to automate branch operations’ scrutiny process using un-attended bots. Partnered with Automation Anywhere to implement this project• Working as a project manager to implement WhatsApp based quotation and policy issuance system. Final outcome of this project is to reduce quote and policy issuance TAT through channels sales and intermediaries•Worked as a project manager and business analyst to designed digital diary in CRM platform for the ease of frontline sales and observed 21% business growth for a business channel•Worked as a project manager to integrate online payment system for commercial business booking therefore reduced receipt creation TAT from 1 day to 2 minutes

• Worked as project manager to develop end to end quote and policy issuance system and experienced 40% growth in policy booking• Worked as a business analyst and project manager to implement eRM (Electronic Relationship Manager) for query resolutions of the channel partners. As a part of Go-digital drive this portal helps the partner to download policy, endorsement copies, intimate claims, requests for commission invoice and quotation requests.• Worked as a project manager to develop ticketing tool for production support therefore reduced average issue resolution TAT to less than a day• Tracked and guided sales performance through effective monitoring and observed 3% additional MoM business growth after implementation of digital portals• Worked as a project manager to develop CRM based ticketing tool for closing slip issuance and Re-Insurance in-warding

• Examined customer buying behavior through primary data driven market research for identified market segments • Devised marketing and sales strategies for better growth of the brand • Sales data Analysis and improve customer services to drive sales• Design marketing planes to increase foot falls in different exclusive brand outlets

• Developed a web service for real time label printing for a UK based health care company and improved business efficiency by 10%• Designed an application to manage documents for dispatch process and brought new application development contract for the company• Reduced escalation by 10% in every release by root cause analysis and proper documentation of the raised defects• Led a team to solve a problem of system slowness which prevented a UK based client from loosing revenue of 10,000 pounds• Reduced deployment time by 30% by maintaining proper structure• Increased skill resource of the organization by 100% on training 2 new hires • Led weekly conference calls with foreign clients for reducing system issues and initiating new developments.