Arjan Terpstra Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Netherlands

Utrecht, Netherlands

End reponsible for HartingBank's multi-site operation with assembly, distribution and repair of medical devices and mobility aids.Key-results:• Head of 400 FTE Business Unit & member of company MT• Harmonized and integrated site locations to increase scalability• Implemented ERP system (MS Dynamics AX) to digitize and optimize customer interaction• Implemented Process Management Organization to drive sustainable bottom-up process improvement

Utrecht Area, Netherlands

End responsible for JDE's B-2-B coffee & tea solutions (ingredients and machines) in the Netherlands. Field Operations consist of:- Operating: cleaning and ingredient replenishment - Technical services: installation, maintenance and modification- Routesales: door-2-door ingredient salesKey results:• Head of 600 FTE Business Unit & member of Ops MT• Introduced basics of Lean Manufacturing / TPM to improve availability of our coffeemachines • Implemented… Show more End responsible for JDE's B-2-B coffee & tea solutions (ingredients and machines) in the Netherlands. Field Operations consist of:- Operating: cleaning and ingredient replenishment - Technical services: installation, maintenance and modification- Routesales: door-2-door ingredient salesKey results:• Head of 600 FTE Business Unit & member of Ops MT• Introduced basics of Lean Manufacturing / TPM to improve availability of our coffeemachines • Implemented dynamic route planning ERP system to create process transparency• Outsourced part of operating services, including implementation of contractmanagement and quality control organization Show less

Schiphol

Responsible for strategic planning, budgeting, work preparation and continuous improvement of KLM's aircraft maintenance operation at hub Schiphol (400FTE / € 70M turnover).Key results:• Head of the strategic and operational business support department (35 FTE)• Led reorganization programme to design and implement business support structure (incl. processes & governance)• Created and led Innovation Office with 8 greenbelt project managers• Implemented self-supporting… Show more Responsible for strategic planning, budgeting, work preparation and continuous improvement of KLM's aircraft maintenance operation at hub Schiphol (400FTE / € 70M turnover).Key results:• Head of the strategic and operational business support department (35 FTE)• Led reorganization programme to design and implement business support structure (incl. processes & governance)• Created and led Innovation Office with 8 greenbelt project managers• Implemented self-supporting operating teams and digitization (i.e. mobile devices with flexible workload planning and administration), total 400 FTE Show less

Schiphol

Responsible for performance and P&L of KLM's Boeing 737 (project based) aircraft maintenance operation (48 aircraft / € 80M turnover).

Schiphol

Consultant at KLM's Engine Shop (500 FTE) implementing the Lean Six Sigma methodology and boosting continuous process improvement of engine maintenance operations.

Schiphol

Responsible for sourcing, contract implementation and SLA management of worldwide outsourced aircraft maintenance services. Total portfolio of 60 contracts / annual value €70M.

Maarssen

Responsible for performance and P&L of warehousing and distribution services to various international FMCG companies (€13M turnover), including customer relation management and new product development.

Maarssen

Various line management positions at TNT Logistics as part of TNT’s Young Executive Program:• Teamlead Order Fulfillment• Teamlead Inbound and Returns • Account Manager

Certified Coach, Professional Coaching Course

Developing my coaching skills to a (ST!R/NOBCO) certified professional level. Broadening my portfolio as a servant leader to inspire.

Certified Blackbelt, Lean Six Sigma Blackbelt Program

Certified as blackbelt by demonstrating the successful application of the Lean Six Sigma philosophy and change management skills in 3.

Advanced Leadership Program

Advanced training program developing leadership strengths to lead high performance teams in a multicultural and complex environment.

Project Management Course

Integrated methodology to start and manage projects on time and within budget. This program includes tools for target setting, constraints.

Young Executive Program Tnt

3-year training program as part of TNT's traineeship, addressing all aspects of general management like communication, influencing.

Master’S Degree, Aerospace Engineering

• Thesis (4 months fulltime) - Airbus Future Projects Office in Bristol, UK • Internship (5 months fulltime) - Gulfstream Aerospace.

High School, Vwo