• Worked in L&D to transfer knowledge and have worked as mentor for new joiners and fellow team members for improving their goal and quality.• Customer profiles are investigated for Quantity Limit abuse and Concession (Refunds) Abuse of customer orders and accounts as part of Process Risk.• Seller profiles are investigated for fraud or fake sellers and acted accordingly as part of Process Risk.• Payment details and online transaction ACH, Credit card, Debit Card, and UPI are monitored and investigated according to marketplaces of customers and sellers. as part of Payment Risk.• Worked under Quality team and internal quality meetings to improve matrices and customer experience for Operational Risks• As a part of Legal and compliance risk have been replying to customer’s consumer rights.• Have worked throughout India, North America, United Kingdom, Singapore, and Australian marketplaces. • Have overseen monitoring and guiding Daily/Weekly metrices of team members. • Communicating with Customers and Sellers through emails, chats and calls.• Have coordinated with workflow for Overtime and Leave queries of the team members and inpublishing their Login, status and goal reports.

• Working as a Phone Banking Officer (PBO) for Axis Bank. • Customer queries are replied and taken actions accordingly. • Worked under loan team to sell products and have been consistent in achieving goals. • Have been an example for hands on experience by making them listen the calls. • Was a part of Escalation team where customer’s queries were not properly resolved by previous phone banking officer.