Arjun Kumar Email & Phone Number

Haryana, India

India

1. **Government Relations:** Develop and maintain positive relationships with government officials, agencies, and regulatory bodies to ensure the organization's interests align with relevant policies and regulations.2. **Public Affairs:** Strategize and execute initiatives to enhance the company's public image, manage crisis communications, and engage with media to shape positive narratives.3. **Stakeholder Engagement:** Build and manage relationships with key stakeholders, including investors, community leaders, and advocacy groups, to foster a favorable external environment for the organization.4. **Corporate Communications:** Oversee the development and implementation of effective communication strategies, ensuring consistent and compelling messaging both internally and externally.5. **Policy Advocacy:** Stay informed about legislative and policy developments that could impact the organization and advocate for policies that align with its interests.6. **Compliance and Ethics:** Ensure the organization's activities comply with relevant laws and ethical standards, providing guidance on potential legal and reputational risks.7. **Crisis Management:** Develop and implement plans to address and mitigate potential crises, safeguarding the organization's reputation during challenging situations.8. **Social Responsibility:** Drive corporate social responsibility initiatives, demonstrating the organization's commitment to sustainable and ethical business practices.9. **Internal Communication:** Facilitate transparent and effective communication within the organization, ensuring employees are well-informed about corporate goals, values, and important developments.10. **Brand Management:** Contribute to the development and protection of the organization's brand by aligning messaging and actions with the desired corporate image.

New Delhi

Thailand

 Responsible for allocation of shooting & accommodation needs for production house. Operations co-ordination of booking and reservation.  Hosting “Celebrity” travel & accommodation needs. Coordinating with film director & producer for location mandate. Maintain complete knowledge of all hotel facilities/services, hours of operation.  Room availability for any given day, restricted dates, rates and room types.  Hotel room rates, packages and promotions.  Specific arrangements between hotel and corporate agencies. Handling M.I.C.E Operations and with the Corporate Houses. Dealing with Domestic & International hotels for transit and leisure stay for the corporate groups. Dealing with major Airlines and the Contracting Team for catering M.I.C.E travel needs

Bangaon Area, India

 Deft in handling a wide spectrum of activities within Hotels and Surface Transport Industry from developing training modules to Facility Management and handling complete Operations and Customer Services for organizations and simultaneously ensuring that the organization is well positioned in a rapidly evolving environment.  Serve as a key member of the HR team and as a strategic partner to the business to drive business results. Create a clear plan to drive organizational and people strategies across the Large & Medium format businesses. Conducting training Programme, for the employees and to align their direction to organizational strategy through learning tools. Proficient at analysing individual employee’s strength and weaknesses and providing inputs by formulating training modules accordingly to assist an individual.  Skilled at understanding National/International specific industry requirements and maintaining “Best Practices” Proficient individual who systematically cultivates long term, collaborative relationship. An effective communicator and team leader with proven team building and management abilities.Highlights: Provide leadership and work closely with CEO in performing long term planning and analysis aimed at Identifying risks and opportunities. Promote a sound fiscal climate and encourage optimum utilization of available resources. Promote a culture of informed decision making ensuring responsibility are planned, structured and focussed. Ensure reliable system on internal controls to adequately safeguard assets. Objectively evaluate the achievement of organizational goals and plans. Attracting, motivating and coaching talent to achieve the objectives of Corporate Servicing

Bangalore, India

Client Relationship Management (Customer Services) Developed the customer service organization along with the service delivery accountabilities for all stakeholders and internal units, including setup of the service standards across all passenger touch points, KPIs, service delivery practices and service recovery products. Heading customer service operations for rendering and achieving quality services; facilitating first line customer support by answering queries & resolving issues within limited time frame. Maintaining positive relations with both internal and external customers and keeping in-depth knowledge about core competitors’. Lead the development of the service delivery proposition (for both internal and passenger facing units) by developing the service processes and standards, driving and facilitating the improvement process therein to ensure high standard customer service. Monitoring Quality of Services Provided and basic resolution of Complaints and Deficiencies. Managing cordial relationships with all Hotel/Surface Transport client and GHAs to bring in additional business by regularly offering additional innovative services.Catering and F&B Services Supervising catering standards and operations for maintaining critical statistics and profitability.  Devising food and beverage budgets and preparing sector-wise meal rotation table.  Coordinating overall preparation & presentation of food to achieve business goals & managing frontline culinary staff to achieve quality standards.  Providing guidance and support to the front-line team through goal setting & reviewing measures.  Responsible for controlling Inventory and Food Cost. Ensuring that In-House kitchen maintains highest standard of hygiene.

India, Bangalore

Highlights:  Follow-up with central AC’s & clients regarding billing and payments. Optimize utilization of maximum room nights. Optimize monthly occupancies, co-ordinate with clients associated team for good up-keep & timely up gradation of facility. Acknowledge & reply to all reservations requests. Follow all systems and established procedures. Maintaining the Hotel in all respects. Feedback and reports to management. Interact with guests for feedback / complaints / suggestions. Ensure hassle free stay for the FITs and Corporate. Provide timely written reports. Overall in charge of the allocated Hotel in terms of running the place in an efficient & effective manner serving interest of Leisure and Business Traveller.

Karnataka, India

Highlights: Responsible & Accountable for Ensuring prompt check-ins & check-outs. Ensuring one window room management. Meeting specific guest needs. Maintaining the fresh look of the facility by ensuring regular up keep. Timely serving of breakfast and other orders, co-ordinating with kitchen for the same. Ensuring kitchen is kept hygienic & clean at all the times. Provide feedback and reports to management. Co-ordinate all maintenance requirements with GM – Operations. Follow all laid down policies and procedures. Ensure front desk is not left un-manned especially around change of shifts. Submit all expenses statements as per format provided.

Diploma In Hospitality Management, Hospitality Administration/Management

Education record

Activities and Societies: Scouting, Eassay Writing, Art, Story Telling