Arjun Mann Email & Phone Number

As a dedicated Service Desk Analyst with a strong background in network and server administration, I have honed my skills over the past two years to deliver exceptional IT service solutions. I am deeply committed to leveraging my extensive experience and expertise to contribute to the protection of digital assets and the implementation of infrastructure best practices in the face of evolving challenges.In my current role at S.i. Systems, I am responsible for providing daily troubleshooting support and managing tickets through the ServiceNow platform. Additionally, I play a pivotal role in utilizing a range of technologies including ServiceNow, M365, Exchange Online, Intune, Proofpoint, Zscaler Admin, UniFi Controller, SolarWinds software, Windows 11, and hardware support to optimize operational workflows. Furthermore, I possess hands-on proficiency in configuring, deploying, and maintaining Palo Alto firewalls, Ubiquity Switches, and Access Points, thereby ensuring robust network security and uninterrupted connectivity.I have spearheaded network hardware refresh initiatives spanning seven separate branch offices, which included managing two office relocations. Throughout these endeavors, I oversaw pivotal tasks such as workstation setup, network rack configuration, and precise cable management to ensure seamless transitions and optimal functionality.