Arjun Mohan Email & Phone Number

Dubai, United Arab Emirates

Chennai, Tamil Nadu, India

Chennai Area, India

CRM ComplaintsEnsured that Complaints under CRM are handled in such a way that the CRM ageing is being monitored so that the complaint is solved so that the call/ complaint is closed in a complete manner and to avoid escalations.Decision making to process a fresh request based on the receipt and non receipt of the cheque book to the customer branch and the CPU, by coordinating and analysing the Delivery status report given by the courier companies. To handle task that are assigned to us which has equal ageing. Complaints handled till date: Non receipt of cheque books as per TAT. Non process of cheque booksLiaising with Courier Company for Wrong delivery / late delivery/ any dissatisfaction that the customer has faced with the courier company while getting a cheque book. Liaising with Day Production Department, multiple cheque book departments and the RTO department for further full fledged closure of complaint. People Management:Managing a staff portfolio assigned by the bank for back end operations.Ensure that ADFC Staffs (Documentary Support) are being utilized and kept occupied by different activities that are repetitive in nature. Shuffling of staffs so that, every staff is getting trained and equipped in every process that they handle. Training of Newly joined staffs and assign activates and responsibilities to that particular staff in order to make a knowledgeable work environment.