I am a resourceful and visionary professional with a strong sense of urgency when it comes to customer satisfaction. With superb interpersonal and communication skills, I excel at building and nurturing relationships while showcasing exceptional negotiation abilities. My proven track record highlights my expertise in creating, implementing, and driving innovative processes that result in winning strategies, profit improvements, and dynamic business solutions.I thrive on cultivating meaningful relationships with customers, staff, and executive leadership, fostering an environment of mutual respect and collaboration. Recognized for my unwavering commitment to exceeding customer expectations, I specialize in implementing performance improvements and tackling challenges to propel businesses forward.Currently, I serve as a Manager at PWC Canada for Consulting operations Over my distinguished 15 year career, I have consistently demonstrated excellence, drawing from a diverse range of experiences. I have successfully developed comprehensive account plans for key accounts, overseeing account setup, ongoing customer support, and performance optimization.My strengths lie in management, customer engagement, and vendor collaboration. I possess a proven ability to analyze contractual commitments, customer requirements, and related data to ensure seamless, cost-effective service delivery. I am adept at leveraging technology and information to enhance operational efficiency while maintaining a customer-centric approach.A recognized leader, I have been commended for penetrating new markets, expanding client bases, capturing market share, and driving revenue growth. Believing in leading by example, I prioritize customer satisfaction to boost company profits and reputation.Academically, I hold an MBA in Operations & Marketing along with a Post Graduate Diploma in Management (specializing in Supply Chain), which has equipped me with the knowledge and skills to excel in this dynamic industry