Arjun Pal Email & Phone Number

India

SaaS | Human Capital Management | Time & Attendance Management

India

As a Freelance Project Manager with a focus on IT infrastructure and facilities management. Successfully led cross-functional teams in delivering comprehensive solutions, including network setup, office fit-outs, equipment installations, and HVAC systems.

Gurgaon, Haryana, India

• Accountable for Project Management and Business Project Analysis on varied Telecom & IT projects.
• Active client interface (PSU/Govt./Corporate/Internal) to undertake new opportunities and provide service to cater various business requirements.
• Visit corporate and government offices for tender/project/pre-bid meetings.
• Accountable for tender preparation and bidding process.
• Update project progress reports in a timely manner.
• Meeting new clients for prospective business opportunities.

Greater Noida

• Preparing statement of work (SOW) and business review documents for our external clients.
• Liaising with internal IT and software development team/integration team to create custom Ad-Hoc reports and custom export format/templates pertaining to existing and new client requirements.
• Provide TLM training to our clients and execute data management.
• Core Responsible for providing the best services to the customers
• Identifying and creating a long term healthy customer relationships and business effectiveness
• Answer incoming phone calls of EPAY Clients in regards to service related /technical queries

Takapuna, Auckland.

• Answer Incoming calls from users & service providers both up & downstream along with follow up where required in a timely manner.
• Utilize various systems required to troubleshoot successfully – Radius + Failed Logins, Utilibill, Telstra LOLO\​LOLS, Optus Extranet +GMAP, Blackberry Portal, TPP portal + Who IS, Tech Wiki.
• Configure clients’ new or existing hardware & software for access to Email \​ Web\​ Voip and any other supported services.
• Successfully carry out any other data related Ad-Hoc project work as assigned by Team Leader.
• Actively carry out troubleshooting for all issues covered under the support scope to the best of your ability & escalate to level 2 or networks if required.
• Educate the customer where possible to enable self-resolution in future, or direct to a KB article if an SP.

Auckland, New Zealand

• Analyze and resolve problems with a goal of high FCR.
• Support at minimum MS office, Citrix Xen App, Win XP and Win 7, Site standard desktop/Laptops, Remote Access, Password Administration, Hardware Diagnostics, Remote installation, Data Network Fundamentals and Web.
• Investigate causes, tests solutions and put solutions in place to reduce calls to the help desk.
• Understand help desk priorities and objectives along with taking an active role in accomplishing these objectives.
• Keep customers informed of global problems, scheduled downtime or anything that affects the computing environment.
• First Level Desktop support for big clients like Norfolk (AUS), Fulton Hogan, Solid Energy and Fleet partners NZ.

Gurgoan, India.

• Provide end user customer service and resolve network related issues for Orange Mobile in UK.
• Resolve issues regarding MNP (Mobile Number Porting).
• Involved in Number transfer from Contract to Pay-as-You-Go and vice-a-versa.
• Handling talk-share accounts (group calling).
• Maintain & update database for Orange in Citrix Meta-frame etc.
• Achieved awards and recognition certificate for Contribution in Business.

Delhi, India

As a Network Support Executive, I was responsible for the overall management and maintenance of the network infrastructure. My duties included hardware and software installations, network troubleshooting, user account management, and ensuring network security. Additionally, I provided technical support to staff, conducted system training, and monitored.

Diploma In Computing (Level 6), Information Technology, A

Mcse On Microsoft Windows Server – 2003, Information Technology

Diploma In Computer Hardware & Network Support Services, Information Technology