Arjun R Email & Phone Number

Chennai, Tn, In

Customer Relationship Team• Coordinate with client team and operations for completion of work.• Ensure quality of data and reports being published to clients.• Ensure the cases are completed as per the client SLA.• Updation of case initiation and insufficiency tracker to client on a daily basis.• Active participation during team huddles to ensure retention.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations.•… Show more Customer Relationship Team• Coordinate with client team and operations for completion of work.• Ensure quality of data and reports being published to clients.• Ensure the cases are completed as per the client SLA.• Updation of case initiation and insufficiency tracker to client on a daily basis.• Active participation during team huddles to ensure retention.• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations.• Close coordination and followup with the operation team in order to meet TAT.• Daily status report submission to the manager.• Timely escalations to the management of any lapse in the process.• Sharing MIS details of completed,pending and input required cases to client.• Strictly following the set TAT in order to avoid penalties from the client.• Conducting regular meetings within the team to discuss about work issues• Reconciliation of the monthly billing with the report tracker MIS.• Set up and implement process for new clients onboarded to ensure seamless transition to next account manger• Managed vendor performance to maximize profitability and achieve financial objectives.• Participating in weekly, monthly review to address client needs, ensure escalation are solved. Show less

• Ensure that the implementation is carried out as per the work process.• Daily status report submission to the manager.• Interacting with team members and getting the work done on time.• Effectively managing time to ensure that the work is completed within the stipulated TAT.• Processing of application after clearing the discrepancy on a daily basis.• Send discrepancy mail received from MIS to the concern brokers.• Sent intimation to brokers for TR not raised… Show more • Ensure that the implementation is carried out as per the work process.• Daily status report submission to the manager.• Interacting with team members and getting the work done on time.• Effectively managing time to ensure that the work is completed within the stipulated TAT.• Processing of application after clearing the discrepancy on a daily basis.• Send discrepancy mail received from MIS to the concern brokers.• Sent intimation to brokers for TR not raised cases.• Maintain an excel for certificates returned from courier and inform to brokers.• Sharing MIS details to scuf team as a Monthly activity.• Resolving queries received from scuf corporate brokers and customer care team.• Conducting regular meetings within the team to discuss about work issues and to implement new process flow.• Reconcile the certificate dispatched pod numbers with the TAT file.• Follow up and get the payment cheque details from scuf office. Show less

• Front office functionary interacting with customers for all their deposit related needs.• Coordination with HO and branches to improve the process and the FD operation system.• Follow up of KYC documents with customers.• Mobilizing fresh investments through extended services to the customers.• Recording the complaints received and resolving them within the stipulated TAT.• Sharing of knowledge with the team members and peers.• Guiding customers for taking loans against… Show more • Front office functionary interacting with customers for all their deposit related needs.• Coordination with HO and branches to improve the process and the FD operation system.• Follow up of KYC documents with customers.• Mobilizing fresh investments through extended services to the customers.• Recording the complaints received and resolving them within the stipulated TAT.• Sharing of knowledge with the team members and peers.• Guiding customers for taking loans against FD Show less