• Provide technical support service delivery within established guidelines demonstrating soft skills and technical skills that contribute to client satisfaction.• Managed the design, installation, up gradation, maintenance, and troubleshooting of computer systems • Experience in troubleshooting hardware & software related issues including viruses, application glitches, and network issues.•Understanding of monitoring network performance including maintenance, upgrades and back-up/ recovery responsibilities including software such as operating system, application and data• Hardware such as process control domain system and network equipment eg: router, switch  and firewall.• Upgraded workstation hardware and software on time.• Provided technical assistance to customers on inbound telephone tech support calls.• Remote access to perform troubleshooting and repairs computer.• Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory