ORDER-TO-CASH:  Managing the Accounts Receivable process with 3 different teams (MDM, Billing & Collections) for oneof the premium clients of Genpact for the US and EMEA Region. Managing a team size of 16 members which consist of 4 AssistantManagers, 7 Management Trainees and 5 Process Developers. Activities involve calling customers for past due invoices,raising disputes, processing of bills and uploadof bills in customer portals, identifying disputes and follow-up with respective SPOC for resolution,processing of request for customer master data.  Ageing Report preparation for collections, volume report preparation for all teams, SOP updates. Daily, weekly and bi-monthly calls with the client to track the progress of work. Ensuring knowledge management within the team through proper training, huddles, PKTs etc. Ensure all deliverables are met within the agreed TAT and as per the SLA. MBR or Monthly Business Review with stake holders of (MDM, Billing & Collections) team. Conducting performance reviews and 1-on-1 feedback sessions with the team members.  Preparation of VIC or incentive for the Process Developers every month. Involved in automation and QPA related opportunities in the process. Tracking of attendance, RTO and leave tracker for the team. Preparation of learning path for new joiners and ensuring of Licence To Operate for the same.

General Ledger &Reporting:1. Journal Posting2. Bank statements download from bank website and Bank Reconciliation of4 different bank accounts, also in Bank Reconciliation have to post few bills and make payments for the same. 3. Weekly Cash Flow Report and Revenue Analysis Report preparation4. Entering Budget in the Quick Books accounting software5. General Ledger Close out and adjusting entries for G/L closeout on a monthly basis

ACCOUNTS PAYABLES DEPARTMENT: (Invoice processing & Vendor Master Creation):1. Creation of Freight Purchase Order 2. Posting of Purchase Order Freight invoices and 3rd party vendor invoices and attaching the invoices after posting.3. Posting of Employee expense claims4. Involved in processing invoices (PO & Non PO Invoices)5. Vendor setup management6. Handling vendor queries

Accounts Receivables Process (Cash Application, Credit & Order Management, Dunning Activity, Direct Debit and Inter-Company Reconciliation)

ACCOUNTS RECEIVABLES DEPARTMENT: (Collections, Credit & Order Management)1. Performed transition of the business for collections and Credit & Order Management, accounts receivables department2. Creation of SOPs for Collections and Credit & Order management.3. Handled collections business of 160mn US dollars, reduced DSO to 35 days from >90 days4. Made outbound business to business collection calls from Aging Report downloaded from SAP twice every month that is 1st and on 16th and also from Order Hold Report.5. Review and release orders of customers from Order Hold Report6. Review accounts for Credit Limit increase/decrease7. Matching of debit and credits on account 8. Receive incoming calls from customer and resolve disputes on accounts and also research and resolve customer queries like customer returns, customer refunds, deductions taken, write-offs etc.9. Accountable for processing credit card payments and automated clearing house payment (ACH)10. Also responsible for preparing Final demand Letters for default customers11. Preparation of Bad Debt package for Default customers.ACCOUNTS RECEIVABLES DEPARTMENT: (Cash Application)Successfully transitioned cash application process through remote transition and achieved 100% SLA with zero error from 1st month of go live, responsible for complete cash application work which includes:Lockbox processing, reconciliations like customer clearing & credit card payment processing and preparation of Standard Operating Procedure.