Bajaj Finserv App and Customer Portal (Old Name - Experia)1) Platform Strategy & Vision: -a) Define the long-term vision & strategy for Product b) Identify Market trends & customer needs to shape the Product Roadmap2) Platform Roadmap Planning: -a) Develop a comprehensive roadmap for product including new features, enhancements & integrationsb) Prioritize platform features based on regulatory demands, business value & customers (Internal & External) feedbackc) Liaison with cross functional teams to ensure the roadmap aligns with technical feasibility3) Requirements gathering & Documentation: -a) Liaison with internal stakeholders to understand pain pointsb) Translate user requirements into clear & actionable specificationsc) Document user stories, use cases & functional requirements development4) Cross functional Collaboration: -a) Liaison with engineering teams throughout the development lifecycle to ensure timely & successful delivery of Product capabilityb) Collaborate with UI/UX designers to create intuitive & user-friendly interfacesc) Coordinate with data scientists, business intelligence unit & business analyst to leverage data insights for product enhancement5) User Experience (UX) & Usability: -a) Gathers feedback and analyze user behavior to improve the platform's user experienceb) Work with the design team, to create prototypes & visual designs that align user needs and industry best practices.c) Continuously iterate Product feature to enhance usability, performance & accessibility6) Release Management: -a) Plan & coordinate platform releases including feature roll outs, bug fixes & performance improvementsb) Define release schedules, conduct testing to ensure smooth deployment of new featuresc) Monitor post-release performance and address any issues that arise7) Performance Tracking and Analysis: -a) Establish KPIs to measure the success and adoptionb) Analyze platform usage data, monitor metrics & identify areas for improvement

a) Met & exceeded business goals/targets in different products i.e., loans & insurance bundled/non-bundled through lead fulfilment & field activity on existing data baseb) Managed, controlled & owned all channels businesses including online acquisition (GIN-Get it now)c) Recruited, retained, managed & built a productive team of off roll employeesd) Managed the delinquency of the business sourced to ensure health of portfolioe) Took care of customer escalations & complaintf) Monitored & measured key conversion, productivity & data penetration metricsg) Cross functioned with various department like underwriting, product, sales support & risk teams to ensure timely disbursements & contribute to overall processes & profitabilityh) Ensured adherence of KYC norms and guidelines as per regulatory guidelinesi) Identified the good areas to operate and customer profilesj) Ensured through background and reference check of High Ticked Size (HTS) customers to stop location from going in EWS locationk) Monitored performance against set parameters and weekly reviewed with the sales executives

a) Ensured sales targets are metb) Tracked, updated & closed all leads and follow ups in mobility (Salesforce Mobile Application)c) Completed documentation in one go to improve customer TATd) Liaison with operation & fraud control unit to identify & mitigate riske) Close monitor of delinquent customers & timely paymentf) Responsible for cross selling add on products i.e., health EMI card, bundled & non-bundled insuranceg) Adherence of sales governance & code of conducth) Managing customer escalations (pre & post acquisition)