• Part of L4 support team, a customized DevOps platform with open source & in house tools.• Supporting tools like Git, Azure DevOps, Octopus, VSTS, VSCode PowerShell.• Configuring the CI and CD Pipelines for different Environment's.• Creating and configuring Webapp’s with Build Pipeline's and Release Pipelines.

Hardware Management:• Oversee installation, configuration, and maintenance of iMacs and MacBooks.• Perform hardware upgrades and repairs as needed.• Manage inventory and track devices to reduce manual effort in inventory handling.Software Configuration and Management:• Configure and manage software installations and updates on macOS devices.• Ensure all systems are compliant with company policies and security standards.Network and Connectivity:• Troubleshoot and resolve network issues, including Wi-Fi and VPN connectivity problems.• Configure and maintain network settings for optimal performance and security.ServiceNow and Helpdesk Support:• Utilize ServiceNow Help Central Portal to manage and resolve tickets for MDM device enrollment.• Address and resolve issues related to email and printer configurations and operations.• Provide support for Microsoft Office applications and other productivity tools.Reporting and Analysis:• Generate weekly reports using Microsoft Office applications to track and evaluate system performance and issue trends.• Develop plans to mitigate recurring issues based on trend analysis.Cross-functional Collaboration:• Work with cross-functional teams to develop and enhance the internal ticketing tool, Wrike, to streamline issue handling and resolution.• Collaborate with other IT teams to improve service delivery and user satisfaction.Troubleshooting and User Support:• Provide expert troubleshooting for a wide range of technical issues, ensuring minimal downtime and disruption.• Offer technical support and guidance to users, resolving their IT issues promptly and effectively.Process Improvement:• Continuously evaluate and improve IT processes to enhance efficiency and service quality.• Implement best practices for system administration, network management, and user support.

Wealth Fargo provides affluent and high net worth clients with a complete range of wealth management solutions including financial planning, private banking, credit, investment management and trust. Team works to provide support to different sub groups under Wealth Support which in turn supports more than 200 applications.Key role: Manual testing and application support.• Analysis of requirements, preparing a query list based on those requirements.• Writing and executing test cases to detect usability and performance issues.• Conducting exploratory testing – simultaneous test design and execution.• Verification of multi-device and cross-platform consistency (software works on different devices and browsers)• Write documentation on automated testing and select new automated tools.

Started by career as a team member, worked on multiple telecom projects as Analyst, Senior Analyst.