Goal-driven IT Support Specialist over 2 years of experiences working in Australian IT industry a diverse skill set and strong technical acumen. Proficient in managing Azure cloud services, administering Active Directory, and overseeing the Microsoft 365 suite. Excels in troubleshooting technical issues and ensuring optimal network performance. Possesses excellent communication skills, effectively streamlining user on boarding/off-boarding processes and swiftly resolving tickets using Service Now. Adaptive, collaborative, and proactive, with a customer-focused approach to problem-solving.