Arjun Thapa Email & Phone Number

16-22 George Street North Strathfield NSW 2137

• Providing technical support to end users via phone, email and in-person.
• Troubleshooting computer hardware and network devices, as well as replacing and upgrading parts.
• Creating tickets on ticket tracking software and closing as per Service Level Agreement.
• Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory.
• Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructure environments.
• Onboarding users, managing security groups, and configuring required access.

15 Geeves Avenue, Rockdale, 2216, Australia

• Setup laptops and desktop computers for users.
• Assisted in diagnosing and troubleshooting technical issues.
• Escalated the unresolved issues to the next level of support personnel.
• Installed, configured, and updated software applications according to user requirements.
• Assisted in user account management and password resets for system access.
• Maintained inventory records and conducted audits to track hardware and software.