* Looking after company's IT infrastructure and maintaining it.* Helping employees in any IT related issues * Managing day to day operations of labor camp* Supervising the maintenance works in the camp and making reports, purchasing materials, and handling the customers visiting the camp

*Developed and implemented strategic business plans to increase company profitability. * Drove company vision with collaborative employee engagement techniques and strategic leadership. * Reviewed current systems and processes regularly for potential improvements or upgrades

* Technical support for a leading electronics manufacturing company. * Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. * Provided training and guidance to junior staff members as needed.* Troubleshot customer inquiries related to software and hardware issues

* Technical support for the steam machine over calls and on site visit. * Monitored customer feedback on social media platforms. * Trained and mentored new team members to promote productivity, accuracy and friendly customer service. * Promoted additional products or services to meet customers' needs.

* Two environments created for internal and external within one VPC segregated by several subnets having public and private access. * For the front-end solution (external) the solution stacks were Route-53, ELB, and 12 EC2 Large machines and MySQL RDS instances were used. * As per the business understanding the customer engagement platform was VtigerCRM, which was deployed on Ubuntu LAMP stack* Addressed security governance via Identity and Access Management. Created groups, policies and roles. Monitoring and Metrics were set and tagged to alerts, events and configured distribution list via SNS

* Handling customer’s query regarding the game through email.* Adding, removing or making changes to customer’s Google accounts in the game.* Prevented key account losses by researching discrepancies and correcting problems.