It Support Engineer
Roles and Responsibilities: • Hands-on experience in Building & Trouble shooting different operating systems such as RHEL, CentOS, Windows 10, Mac.• Installation, configurations and troubleshooting of core network equipment’s• (e.g. Switch, Firewall, Router)• Maintaining and ownership of G-Suite email system and Cpanel and Plex panel.• Configuring mails in outlook and troubleshooting outlook related issues.• Configuring and maintaining the VOIP phone like CISCO… Show more Roles and Responsibilities: • Hands-on experience in Building & Trouble shooting different operating systems such as RHEL, CentOS, Windows 10, Mac.• Installation, configurations and troubleshooting of core network equipment’s• (e.g. Switch, Firewall, Router)• Maintaining and ownership of G-Suite email system and Cpanel and Plex panel.• Configuring mails in outlook and troubleshooting outlook related issues.• Configuring and maintaining the VOIP phone like CISCO, Polycom, Grandstream., • Configuring and maintaining the Predictive & Progressive Dialer (Uploading leads and troubleshooting, Call Recording or Voice logger Management).• Windows Server 2003,Active Directory (AD) Management.• CCTV & Biometric device installing troubleshooting and generating report.• Configuring the Local and network printers the access to the users.• Delivered support through telephone, desk-side visits, Remote control and email.• Strong experience in working with virtual and physical LINUX hosts and involved in daily administrative activities such as maintaining users accounts, password management, providing file permissions to specific users through ACL.• Managed Disks, Disk partition, File systems such as SAN, LUNS, EXT3, EXT4, and XFS.• Automation of tasks by Scheduling, managing and creating Cron Jobs.• Installed and upgraded patches and packages on Windows using WSUS, Linux Redhat and CentOS systems using RPM and YUM.• Resolved issues related to login, performance, and adding machines to domains.• Provided SUDO privileges to users and manage the SUDO wheel group by adding and removing users.• Installed SSH service, strengthen SSH using the configuration file to enable a secure access to the servers, also Allow or Deny users from the configuration file and manage other configuration such as no root login, allow only ssh key entries.• Automation of tasks using Bash Scripting, Ansible and setting up jobs. Show less
