Arjun Arora Email & Phone Number

Mumbai, Maharashtra, India

Philippines

• Responsible for managing overall ecommerce logistics operations, including customer experience, claims & liquidation, last mile & returns managing over 1M orders per day across Philippines and ensuring returns and.
• Responsible for Team Management including org design, hiring, coaching, performance management & development. Also lead communications with leadership & cross functional partners to influence business positive decisions.
• Partner with technology and data analytics teams to drive automation of supply chain planning & reporting on cloud. Also drove process improvements to reduce response & resolution TATs by 25% to enhance customer.
• Analyze data and KPIs using SQL, Excel, Tableau etc. to drive strategy & decision making.
• Developed processes, frameworks & systems to reduce the timelines of resolving the returns, claims cases and SLAs, clearing up a backlog of ~$50M in <3 months.
• Drove partnership with 30 vendors to ensure reduction in delivery TAT, costs by 15% and expansion in serviceability.

India

• Responsible for managing the 3PLs like Delhivery Private Limited, Ecom Express etc to increase serviceability and reach within India.
• Improving the overall logistics model for the company including First Mile, Last Mile, and Reverse Leg. Also led negotiations on terms & cost.
• Designed SOPs & work profiles with 3PL for different legs of E-commerce (Forward, Returns etc).
• Responsible for CPO (cost per order) of the 3PLs and managed leadership discussions for performance monitoring and improvement.
• Led a team of 6 executives and was responsible for managing overall end to end processes with 3PL.
• Ensured 3PL performance to maximize customer satisfaction for overall Shopee experience.

Mumbai, Maharashtra, India

• Was responsible for driving growth & new business acquisition for Mumbai as a region.
• Ensured revenue uplift & engagement with clients, driving a quarterly business of$300,000.
• Built & Implemented SOPs & Workflows to manage daily operations
• Defined KPIs related to shipping timelines, delivery timelines, returns, cost per delivery etc.
• Collaborated with Legal & Finance teams to create Service Level Agreements, and ensure adherence.
• Created & executed comprehensive roadmaps and revised plans to meet evolving requirements as per 20% YoY Growth Plan.

Mumbai

• Was responsible for driving growth & new business acquisition for Mumbai as a region.
• Ensured revenue uplift & engagement with clients, driving a quarterly business of$500,000.
• Defined KPIs related to shipping timelines, delivery timelines, returns, cost per delivery etc.
• Collaborated with Legal & Finance teams to create Service Level Agreements, and ensure adherence.
• Led Time Definite Delivery Project and work closely with Ops to achieve ecommercebusiness growth of more than 50%.

Gurgaon, India

• Had mainly focus in selling the PTL and FTL and B2C Services.
• Was responsible to ensure best customer service and revenue growth for top clients such as Colgate, Schneider and CS Electric; Led an overall business of over $30,00,000 per annum.
• Worked extensively with Ops on increasing Lane Structure and Network and grew business by 2x YoY.
• Worked closely with other internal orgs [fulfillment etc.] enabling cross selling andupselling of Delhivery’s other business functions.

Mumbai, Maharashtra, India

• Was responsible for creating evolving market segmentation & penetration strategies, to find high growth areas and fast movers.
• Ensured old client growth and new customer acquisition using market surveys and analysis.Grew business by 20% MoM.
• Identified key/institutional accounts and strategically secured profitable businesses.
• Proficiently steered bottom line profitability and ensured optimal utilization of available resources.
• Managed relationships internally to run statutory compliances & smooth business operations.

New Delhi Area, India

CollegeGapp is a platform for every college level event organizer to showcase his event and get a reach for his event which otherwise was not possible for him to get so effortlessly. This platform helps in connecting all the colleges, city-wide so that every college student could easily know about the events happening in other colleges. They can simply get.

Mumbai Area, India

- New Customer Acquisition - Account Management for small and medium B2C accounts-Lead generation

Mumbai Area, India

• Worked as a Sales and Marketing Intern, focused on managing SMB clients
• Worked closely with Ops and Product to identify SKU’s for online retail business

Green Park, New Delhi

- Building New Apps and updating them,- Business Development.- Lead generation and Negotiation.

New Delhi Area, India

- Handling their facebook page.- Promoting them through different social media channels

Gurgaon, India

• Worked as a Sales and Marketing Intern, focusing on new client acquisition
• Worked closely with the Ops Team to improve supply chain management process
• Managed key accounts and ensured customer satisfaction & business growth

Integrated Mba (Bbm+Mba), Marketing And Finance

Master Of Business Administration (Mba), Marketing

Education record

Activities and Societies: Rock climbing