• Responsible for managing overall ecommerce logistics operations, including customer experience, claims & liquidation, last mile & returns managing over 1M orders per day across Philippines and ensuring returns and claims to <1%.• Responsible for Team Management including org design, hiring, coaching, performance management & development. Also lead communications with leadership & cross functional partners to influence business positive decisions.• Partner with technology and data analytics teams to drive automation of supply chain planning & reporting on cloud. Also drove process improvements to reduce response & resolution TATs by 25% to enhance customer experience.• Analyze data and KPIs using SQL, Excel, Tableau etc. to drive strategy & decision making.• Developed processes, frameworks & systems to reduce the timelines of resolving the returns, claims cases and SLAs, clearing up a backlog of ~$50M in <3 months.• Drove partnership with 30 vendors to ensure reduction in delivery TAT, costs by 15% and expansion in serviceability.

● Responsible for managing the 3PLs like Delhivery Private Limited, Ecom Express etc to increase serviceability and reach within India.● Improving the overall logistics model for the company including First Mile, Last Mile, and Reverse Leg. Also led negotiations on terms & cost.● Designed SOPs & work profiles with 3PL for different legs of E-commerce (Forward, Returns etc).● Responsible for CPO (cost per order) of the 3PLs and managed leadership discussions for performance monitoring and improvement.● Led a team of 6 executives and was responsible for managing overall end to end processes with 3PL.● Ensured 3PL performance to maximize customer satisfaction for overall Shopee experience.

● Was responsible for driving growth & new business acquisition for Mumbai as a region.● Ensured revenue uplift & engagement with clients, driving a quarterly business of$300,000.● Built & Implemented SOPs & Workflows to manage daily operations● Defined KPIs related to shipping timelines, delivery timelines, returns, cost per delivery etc.● Collaborated with Legal & Finance teams to create Service Level Agreements, and ensure adherence.● Created & executed comprehensive roadmaps and revised plans to meet evolving requirements as per 20% YoY Growth Plan.

● Was responsible for driving growth & new business acquisition for Mumbai as a region.● Ensured revenue uplift & engagement with clients, driving a quarterly business of$500,000.● Defined KPIs related to shipping timelines, delivery timelines, returns, cost per delivery etc.● Collaborated with Legal & Finance teams to create Service Level Agreements, and ensure adherence.● Led Time Definite Delivery Project and work closely with Ops to achieve ecommercebusiness growth of more than 50%.

● Had mainly focus in selling the PTL and FTL and B2C Services.● Was responsible to ensure best customer service and revenue growth for top clients such as Colgate, Schneider and CS Electric; Led an overall business of over $30,00,000 per annum.● Worked extensively with Ops on increasing Lane Structure and Network and grew business by 2x YoY.● Worked closely with other internal orgs [fulfillment etc.] enabling cross selling andupselling of Delhivery’s other business functions.

● Was responsible for creating evolving market segmentation & penetration strategies, to find high growth areas and fast movers.● Ensured old client growth and new customer acquisition using market surveys and analysis.Grew business by 20% MoM.● Identified key/institutional accounts and strategically secured profitable businesses.● Proficiently steered bottom line profitability and ensured optimal utilization of available resources.● Managed relationships internally to run statutory compliances & smooth business operations.

CollegeGapp is a platform for every college level event organizer to showcase his event and get a reach for his event which otherwise was not possible for him to get so effortlessly. This platform helps in connecting all the colleges, city-wide so that every college student could easily know about the events happening in other colleges. They can simply get push notification on their mobile phone for all the events in their desired categories thus eliminating the need to rush to social networking medias to search for useful events.

- New Customer Acquisition - Account Management for small and medium B2C accounts-Lead generation

● Worked as a Sales and Marketing Intern, focused on managing SMB clients● Worked closely with Ops and Product to identify SKU’s for online retail business

- Building New Apps and updating them,- Business Development.- Lead generation and Negotiation.

- Handling their facebook page.- Promoting them through different social media channels

● Worked as a Sales and Marketing Intern, focusing on new client acquisition● Worked closely with the Ops Team to improve supply chain management process● Managed key accounts and ensured customer satisfaction & business growth