𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Design and implement comprehensive adoption and growth programs that significantly increased product engagement and customer satisfaction𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀: Develop targeted customer success initiatives, leading to higher retention rates and increased customer lifetime value

𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Directed the development and growth of a global professional services team, encompassing onboarding, launch, partner assistance and advisory services𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗚𝗹𝗼𝗯𝗮𝗹 𝗧𝗲𝗮𝗺𝘀: Successfully scaled the team to 25+ professionals across the US, Canada, UK, and Berlin, overseeing service development, packaging, pricing, metrics management, hiring, enablement, staff reduction, automation, escalations, handoffs, and delivery efficiency.𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗢𝗳𝗳𝗲𝗿𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Designed and built a comprehensive portfolio of service offerings, driving pre-sales processes, enabling revenue teams, and establishing deal desk cooperation𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗴𝗿𝗮𝗺: Developed and launched a global partner enablement program, driving pipeline generation and achieving 50% partner-sourced initial deals

Strategic Digital Vision and Roadmap: Developed and implemented a comprehensive 3-year digital vision and roadmap, leveraging cutting-edge technologies to drive digital transformation and business growthArchitecting High-Performance Solutions: Spearheaded the design and deployment of scalable, highly available, and secure digital architectures using modern frameworks and cloud platforms, enhancing operational efficiency and customer experienceCross-Functional Leadership and Collaboration: Led cross-functional teams to deliver innovative digital solutions, ensuring alignment with business objectives and fostering a culture of continuous improvement and technical excellence

Orchestrated the successful implementation of digital transformation initiatives for iCare, resulting in increase in operational efficiency and reduction in time-to-marketLed cross-functional teams in designing and deploying scalable cloud-native architectures, resulting in reduction in infrastructure costs and improvement in scalability

Orchestrated and led an implementation team of over 30 professionals, including Scrum Masters, Project Managers, Business Analysts, Solutions Architects, Engineers, and TestersSuccessfully delivered digital solutions for top-tier clients like NAB, leveraging agile methodologies to ensure on-time delivery and customer satisfactionImplemented robust content management strategies that streamlined processes, resulting in significant cost savings and improved productivity for clients

As a contractor, designed and built Converga's SaaS solutions around Accounts Payable, Purchase Order and Invoice processing capabilities.

As a contractor, upgraded and moved RBNZ's internal desktop based content management solution to a web based system

As a contractor, was a consultant and advisor to teams in North America and India in the implementation of Documentum.

As a contractor, was accountable for multiple design components that formed the foundation of a large scale content management solution for Sydney Trains (Rail Corp)

Designed and developed an Enterprise Content Management (ECM) system built on top of EMC Documentum to standardise content strategy across the bank