As a Lead NOC Administrator, I was instrumental in setting up the new NOC team at DreamWorks India. Developing tools and implementing processes required for smooth operation of NOC team.Liaison between other technical teams to understand their operations and create opportunities in NOC team to improve and provide efficient and timely service. Develop tools used by team members and cross-functional teams to improve workflow. Work towards identifying repeated tasks that can be automated.

As a Senior Systems Engineer, I am involved in Troubleshooting, Installations, Validation and Maintenance Activities on all Linux/Unix servers. I performed Change Management deployment & Implementation activities and Sanity testing. Used scripting to automate tasks. Analyzed and troubleshoot escalations from various teams in production and pre-production environment and provided timely resolutions.Side Projects:• Mantis Bug Tracker + Report generationo Setup Mantis Bug Tracker – a third party open source bug tracking software on one of our local Linux serverso Integrated MySQL database with the tracking software o Customized the tool as per requirements of different projectso Created a tool using PHP to generate reports in spreadsheet for easier reporting• Service Node Check Toolo This tool give a ready reference for details about our servers located all over the worldo Implemented using PHP and creating a MySQL database for storing information about the servers• ITeAM Tool – IT e-Asset Management Toolo This tool provides our in-house IT team an interactive UI to manage their inventoryo Implemented using PHP and creating a MySQL database for storing information about inventoryo Created a feature to generate reports

Working as a Support Engineer for one of the top Enterprise Social Networking software - Tibbr.I am involved in Troubleshooting issues faced by customers on AWS cloud and on-premise, analyze and troubleshoot escalations from various teams in production and pre-production environment and provided timely resolutions. Perform Sanity testing and validation activities during maintenance windows.

As a Systems Engineer, I was involved in Troubleshooting, Installations, Validation and Maintenance Activities on all Linux/Unix servers. I performed Change Management deployment & Implementation activities and Sanity testing. Used scripting to automate tasks. Analyzed and troubleshoot escalations from various teams in production and pre-production environment and provided timely resolutions.