Arjun Sharma Email & Phone Number

Dubai, United Arab Emirates

• Lead and motivate a diverse team of 40+ retail staff, fostering a positive and high-performance work culture.• Drive store sales to achieve annual revenue targets of USD 10 mil+, implementing effective sales strategies and promotional activities.• Oversee daily store operations, ensuring smooth functioning of all aspects including inventory management, merchandising, and customer service.• Conduct training sessions to enhance staff product knowledge, customer service skills, and sales techniques to maximize team productivity and customer satisfaction.• Implement performance metrics and KPIs to monitor individual and team performance, providing regular feedback and coaching to achieve sales goals.• Uphold brand standards and ensure exceptional customer service at all times, resolving escalated customer issues promptly and professionally.• Manage store budget effectively, optimizing resources and controlling costs while maximizing profitability.• Ensure compliance with company policies, procedures, and safety standards, maintaining a safe and secure environment for employees and customers.• Develop and maintain relationships with vendors and suppliers to ensure timely delivery of merchandise and promotional materials.• Prepare and analyze sales reports, trends, and metrics to make data-driven decisions and identify opportunities for improvement.

Dubai, United Arab Emirates

Brands Portfolio: candylicious | carpo• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.• Boosted team performance with enhanced employee evaluation processes.• Trained teams on QA audits and Food Safety Compliance as per Dubai Municipality standards. • Conducting weekly and monthly surprise audits to ensure all operational aspects of the business are in line with company SOP’s. • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.• Monitored employee productivity and optimized procedures to reduce costs by 30%.• Managed and allocated staff and material resources to meet production goals.• Maximized productivity and management systems by establishing specific goals and managing operations.• Built, supervised and mentored team members and leaders in leading store operations.• P&L accountability and Budgeting. • Responsible for business development generating additional revenue for the brand by B2B activities.

Dubai, United Arab Emirates

Brands Portfolio: Dune London | Charming Charlie• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.• Oversaw, trained and encouraged 13 sales team members, promoting culture of efficiency and performance.• Managed inventory control, cash control and store opening and closing procedures.• Completed all point of sale opening and closing procedures, including counting contents of cash register.• Bolstered sales volume by 35% in less than 1 year by implementing operational program and initiating classroom employee training.• Developed new store location from ground up by hiring and training efficient team.• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates and supervisors.

Al Barsha First, Dubai, United Arab Emirates

Brands Portfolio: LK Bennett | Kate Spade New York• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.• Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.• Improved sales processes to streamline customer acquisition and onboarding strategies.• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.• Supervised sales team of 17 people, stepping in to support employees and deliver smooth sales processes for clients.• Identified opportunities for growth within UAE territory and collaborated with sales teams to reach sales goal.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Developed international business relationships to drive business units abroad.

Dubai, United Arab Emirates

Hyderabad, Telangana, India

Brands Portfolio: Diesel | Quiksilver• Served customers in a friendly, efficient manner following outlined steps of service.• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Conducted research, gathered information from multiple sources and presented results.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.• Created plans and communicated deadlines to ensure projects were completed on time.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Worked flexible hours; night, weekend, and holiday shifts.• Managed team of 23 employees, overseeing hiring, training, and professional growth of employees.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Demonstrated respect, friendliness and willingness to help wherever needed.

Delhi, India

Brand Portfolio: Bvlgari | Fendi• Created look and feel of visual merchandising publications to better target specific audiences.• Managed merchandising standards and maintained consistency across distribution channels.• Innovated and simplified planograms and merchandising strategies to improve processes and results.• Wrote merchandising guidelines for new product launch kits to keep all teams on same page and effective.• Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.• Oversaw visual merchandising for new store openings and store collateral change- outs.• Improved field teams' sales by coaching on merchandising techniques.• Helped stores adapt spaces to accommodate merchandise, including spatial constraints and inventory storage availability.• Communicated visual merchandising information and standards via in-store training and regular meetings.

New Delhi Area, India

Diploma Of Education, Leadership

Advanced Diploma In Visual Merchandising, Design And Visual Communications, General, A+

Bachelor'S Degree, Business/Commerce, General