• Led a team of 16 to provide operational and sales support, resulting in a 33% increase in incremental revenue.• Successfully managed pre-opening GCC & USA office setups, implementations, and CRM developments.• Identified and implemented efficiency changes in SOPs, leading to a 45% overall growth.

An eco-hotel promoting marine life conservation. Actively involved in redesigning the water sports experience comprising kite surfing, scuba diving, free diving, kayak & snorkelling.• End-to-end operational guidance with inputs on capital expenses & expansions• Training & Development of the local resources• Set up and implement simple operating procedures to enhance efficiency• Conceptualized & executed a food & beverage experience• Focus on Corporate Social Responsibilities (Environmental)• Room Sales & Event Management

626 Workstations spread across 30,000 sq. ft with a restaurant & gymnasium• 25 Deals, 135 Workstations, Revenue Contribution - AED 1,043,545• Design & Projects - provide inputs on layout and design for space optimization• Motivate and coach team members towards achieving their operational goals.• Ensure operational excellence in the day-to-day management of the business• Sales forecasting; Pipeline development; Recruiting; Performance management• Conduct market surveys of competitors, and analyze their products and services.

• Three months of pre-opening setup; Implementations; Framing P&Ps• Procuring operational equipment; Budgeting; Vendor management• Supervising & overseeing Front Office, Security, Housekeeping, Maintenance & IT departments• Following up & aiding the projects team on tasks as per agreed deliverables• Conceptualizing & operating a Food & Beverage experience for the members• Manage and oversee trainings

1. Duty Manager2. World of Hyatt Loyalty Program Specialist• Led and supervised a team of 61 Front Office associates, ensuring smooth operations and exceptional guest service.• Interacted with VIP Guests, facilitating check-ins, check-outs, and addressing inquiries.• Responded quickly to business demands, managing crew and layover logistics.• Maximized room inventory revenue and implemented upsell programs.• Collaborated with the hotel security team for guest room disturbances, medical emergencies, and crisis management.• Acted as a resource for Rooms Division associates and liaised with other departments.• Oversaw hotel operations in the absence of senior management, addressing urgent issues and reporting to Department Heads.• Managed rostering, leave planning, training, and performance of Front Office associates.• Reviewed daily arrivals, coordinated amenities, ensured accurate room blocking, and handled special requests.

1. Duty Manager2. Loyalty Program Specialist3. Upsell Mentor4. Regency Club Manager (July 2014 – December 2014)Regency Club & Upsell Manager• Plan & execute strategies to increase the number of upsells and revenue• Track VIP arrivals & departures and be their one point of contact• Meet long-staying guests and collect essential stay preferences

• Launched World of Hyatt and facilitated a smooth transition from Hyatt Gold Passport• Assisted guests with loyalty program inquiries, reservations, and benefit fulfilment• Trained associates on program details, tools and prepared them for FAQs• Handled retroactive crediting of points and nights for stays and justified bonus points• Configured PMS (Opera) to integrate new promotions and bonus codes• Achieved and exceeded property enrollment targets annually• Piloted and provided reports on new in-hotel loyalty program materials.

Engaged in a comprehensive, hands-on management trainee program for 12 months, focusing on practical, on-the-job training.Acquired cross-exposure experience at Hyatt Regency Kolkata for 2 weeks, gaining insights into diverse hotel operations.Key Highlights:- Developed a solid understanding of various job roles through on-the-job experience and completion of assigned tasks, evaluated on a quarterly basis.- Demonstrated adaptability and versatility through rotation across all hotel departments.- Received intensive training in Rooms Division, honing expertise in this specialized area.- Successfully participated in multiple management and leadership assignments, showcasing strong leadership potential.