Arjun Menon Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Led a team of 16 to provide operational and sales support, resulting in a 33% increase in incremental revenue.
• Successfully managed pre-opening GCC & USA office setups, implementations, and CRM developments.
• Identified and implemented efficiency changes in SOPs, leading to a 45% overall growth.

Thoothukudi, Tamil Nadu, India

• An eco-hotel promoting marine life conservation. Actively involved in redesigning the water sports experience comprising kite surfing, scuba diving, free diving, kayak & snorkelling.
• End-to-end operational guidance with inputs on capital expenses & expansions
• Training & Development of the local resources
• Set up and implement simple operating procedures to enhance efficiency
• Conceptualized & executed a food & beverage experience
• Focus on Corporate Social Responsibilities (Environmental)

Mumbai, Maharashtra, India

• 626 Workstations spread across 30,000 sq. ft with a restaurant & gymnasium
• 25 Deals, 135 Workstations, Revenue Contribution - AED 1,043,545
• Design & Projects - provide inputs on layout and design for space optimization
• Motivate and coach team members towards achieving their operational goals.
• Ensure operational excellence in the day-to-day management of the business
• Sales forecasting; Pipeline development; Recruiting; Performance management

Mumbai, Maharashtra, India

• Three months of pre-opening setup; Implementations; Framing P&Ps
• Procuring operational equipment; Budgeting; Vendor management
• Supervising & overseeing Front Office, Security, Housekeeping, Maintenance & IT departments
• Following up & aiding the projects team on tasks as per agreed deliverables
• Conceptualizing & operating a Food & Beverage experience for the members
• Manage and oversee trainings

Mumbai, Maharashtra, India

• 1. Duty Manager2. World of Hyatt Loyalty Program Specialist
• Led and supervised a team of 61 Front Office associates, ensuring smooth operations and exceptional guest service.
• Interacted with VIP Guests, facilitating check-ins, check-outs, and addressing inquiries.
• Responded quickly to business demands, managing crew and layover logistics.
• Maximized room inventory revenue and implemented upsell programs.
• Collaborated with the hotel security team for guest room disturbances, medical emergencies, and crisis management.

Mumbai Area, India

Pune Area, India

• 1. Duty Manager2. Loyalty Program Specialist3. Upsell Mentor4. Regency Club Manager (July 2014 – December 2014)Regency Club & Upsell Manager
• Plan & execute strategies to increase the number of upsells and revenue
• Track VIP arrivals & departures and be their one point of contact
• Meet long-staying guests and collect essential stay preferences

Pune Area, India

• Launched World of Hyatt and facilitated a smooth transition from Hyatt Gold Passport
• Assisted guests with loyalty program inquiries, reservations, and benefit fulfilment
• Trained associates on program details, tools and prepared them for FAQs
• Handled retroactive crediting of points and nights for stays and justified bonus points
• Configured PMS (Opera) to integrate new promotions and bonus codes
• Achieved and exceeded property enrollment targets annually

Pune Area, India

Engaged in a comprehensive, hands-on management trainee program for 12 months, focusing on practical, on-the-job training.Acquired cross-exposure experience at Hyatt Regency Kolkata for 2 weeks, gaining insights into diverse hotel operations.Key Highlights:- Developed a solid understanding of various job roles through on-the-job experience and completion.

Walting, Germany