Results-driven Project & Program Manager with extensive experience in IT and SaaS project management for both Enterprise and SMB clients. Proven track record of successfully leading client engagements and internal initiatives across diverse industries.My toolkit includes agile, waterfall, and hybrid methodologies, enabling me to navigate diverse project requirements with flexibility and precision. I aim to achieve project success by harnessing the strenghts of effective teamwork, maintaining proactive communication with stakeholders, and adapting to changing project requirements with agility. Prioritizing client needs and fostering transparent communication are central to my customer-centric approach.My background spans the full breadth of implementation complexities, each presenting distinct challenges that require a tailored approach to achieve success. Whether it’s a rapid configuration or a transformative, year-long endeavor, I am dedicated to bringing together the right people, processes, and technology to ensure successful outcomes.Certifications: PMP (Project Management Professional), CSM (Certified Scrum Master), Certified Change Management Specialist, Lean Six Sigma Green Belt✅Led $35 MM+ in both client & internal projects, ensuring adherence to budgets, schedules, and defined scopes.✅Simultaneously managed up to 20 client projects at any given time, spanning durations from 2 to 18 months with budgets ranging from $50K to $1MM+.✅Consistently championed process improvement initiatives across multiple roles, implementing Agile methodologies, yielding increases in efficiencies and cost reductions of 15-20%.✅Designed scalable onboarding playbooks, reducing average implementation times by 12% and average project overruns by 15%, while enhancing the overall customer onboarding journey.