Arjun Venugopalan Email & Phone Number

Dubai, United Arab Emirates

Dubai

As an Operations Manager, I am responsible for managing the ISO tank management, shipping and the clearing process with the accountability of minimizing the cost through prompt execution of operations process and qualitative service delivery, thereby generating opportunities to contribute to the revenue. Developing and reviewing trading contracts by performing stringent negotiations with tank suppliers to achieve optimal cost savings on purchases. Establishing healthy business relations with clients& external associates for securing repeat business & long term customer loyalty. Strategizing long term business direction and marketing strategies to ensure maximum profitability in line with organizational objectives. Also in charge of the shipping division of the group.I am involved in negotiating and coordinating with ISO tank providers for leasing new tanks, managing the trips and the off hiring and planning road map for the tank movement by coordinating with the teams in Dammam, Jeddah, India, Pakistan, Iraq, Kuwait, Dubai and plants for loading and managing the tanks. Accountable for liaising with the shipping lines and the clearing agents for clearing the Bill of Lading along with the transport companies to ensure minimal or no delay in the movement. In charge of managing the P&L of the shipping division and managing the entire team of logistics and shipping across the locations. I introduced a new MIS system to streamline the documentation and track each activity that resulted in improving various existing systems as well as operational efficiency.

Manjeri Area, India

As a Branch Sales Manager, I achieved the branch target in the corporate current accounts and savings accounts, increased the Bank's profitability by cultivating new business relationships with a team of 10 professionals. I managed Forex & cross selling the asset products and was involved in acquiring the HNI & NRI clients as priority/wealth customers.Instrumentally grew the account profitability by maintaining a high service standard and compliance and generate the cross selling business from existing customers by selling other products. Maintained and developed customer relationships, new business, and periodic visit to existing customers and manage & track the leads and maintain DSR on a regular basis. I was handling the responsibility for achieving the branch sales target in business banking, ensuring high quality service & customer relationship management and establish rapport to identify opportunities to cross- sell and facilitate sales by generating the CASA business for the Bank.

As a Corporate Sales Manager for Salary Accounts, I sourced corporate accounts and maintained a relationship, managed and deepened the good net worth customer portfolio. Instrumentally assisted in designing the appropriate products with the help of the product team by analyzing the client requirement. I managed end to end documentation from the scrutiny to verification and sending the forms to the Regional Processing Unit. Meticulously understood the clients’ banking requirements and accordingly provided advisory services to them in order to meet their financial needs while promoting Deposits, MF, Life Insurance and the asset products.I led a team of 15 members for overall business across 7 districts in the state of Kerala, India.Planned and conceptualized various strategies to achieve business goals for sales and marketing and aimed towards the growth in business volumes in order to achieve the set targets.I was recognized among the Top 5 performers of Asset conversions contest in the Country. Monitored the portfolio performance, conducted profitability analysis and rendered sustained advisory services for securing high ROI and increasing retention levels. Managed customer centric operations and ensured customer satisfaction by offering products and services as per the profile & need of the customers and achieved delivery and service quality norms. Oversaw business development across all banking products to sustain and achieve growth in relationship value, revenues & improve client stickiness.Maintained a constant vigil on market dynamics and attuned marketing strategies to exploit available opportunities in assigned areas.

Dubai | Uae

At First Gulf Bank, I was appointed for overseeing functions, including Bancassurance and wealth management with the accountability of managing end to end process of the issuance of an insurance policy along with the document scrutiny, login, presenting to the underwriters and obtaining the policy issuance. I successfully liaised with the international providers such as Zurich, Alico, Royal Skandia, Friends Provident and Old Mutual, etc.Monitored the portfolio and maintained healthy relationships to acquire referral business. I was instrumental in analyzing& determining the short term as well as the long-term financial goal and the risk appetite of the customers by managing the portfolios, including Mutual Funds, Insurance and SIP.

As a Sales Manager, I managed retail liabilities,including savings bank account, fixed deposit, recurring deposit, life insurance along with all the banking products. I led a team of 25 professionals to acquire the new customers for the four branches of the Bank through strategizing innovative marketing plans. I was appreciated with the certificate of appreciation for consistently delivering extra-ordinary performance.Ensured cost & productivity norms were met, compliance with the banking rules, regulations & procedures. Provided the most ideal advice to a client depending on his short or long term financial goal. Stayed current on the recent changes in policy guidelines in order to educate the team members and follow policy guidelines. I gained extensive knowledge in banking solutions & FINACLE.

Pgdm (Mba), Marketing & Operations

Activities and Societies: Successfully organised various events including: - Tarang’04, SCMS, Cochin as Chief Program Coordinator.

Bachelor'S Degree, Mathematics,Statistics & Computer Science