Arka Mitra Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Mumbai, Maharashtra, India

Currently handling Proactive, Reactive and Inbound LOB for India, Australia, Newzealand, Singapore for CODING and MATH

Mumbai, Maharashtra, India

Handled Proactive LOB for CODING and MATHHandled new category launch of CREATE with MATH with Trial OperationsImplemented end to end Slot booking in 2 Contact centre

Mumbai, Maharashtra, India

Handled BAU for Proactive,Inbound and chat for 1 Contact CentreHandled Double Slotbooking for the contact centre

Bengaluru, Karnataka

• Project Management:
• Successfully implemented Inventory tool project for Swiggy SNO centre’s in Karnataka. This tool helped the SNO centre in tracking the inventory on PAN India level and providing visibility to all stakeholders
• Successfully implemented BGV Automation project PAN India where BGV Initiation increased to 100%, ID and CRC discrepancy reduced and Current Address and Permanent Check discrepancy reduced by 10% Vendor Management:
• Source New Vendors for BGV Automation, Inventory tool project, conducting UAT test at SNO centre in Bangalore
• Managed performance of existing vendors, Daily MIS report generation, Building AI capabilities, API integration with existing vendors as per BGV requirements and also successfully handled Price negotiations on.
• Achieved Full Stack Management of 2 E-Commerce Accounts from Sourcing, receiving requirements, negotiation on commercials, meeting requirements by aligning with the SNO centre’s and ensuring timely receipt of payments

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Kolkata, West Bengal, India

• Achieved 100% LPG penetration in Adopt the Village Initiative
• Achieved target of 1500 women/month LPG connection to from BPL families for Pradhan Mantri Ujjwala Yojana
• Achieved secondary sales target of 30,000 LPG refill/month with a team of 80 workers serving 50,000 customers

Bengaluru, Karnataka

• Developed Full vehicle CAE model with HYPERMESH (2D,3D Meshing) maintaining quality standards for OEM’s from U.S.A
• Successfully delivered a pilot project of developing CAE model of 3 truck cabins for Japanese OEM’S in 3 months
• Developed a prototype of cost efficient and portable test rig to determine number of cycles a drum brake would last

Post Graduate Diploma In Management - Pgdm, Marketing,Operations, 5.19/8

Secured Admission with Achievers Scholarship Major in Marketing and Operations and Minor in Finance Secured a Pre Placement Offer (PPO).

Bachelor Of Technology - Btech, Mechanical, 8.76/10

Activities and Societies: • Secured 2nd position in design in Human Powered Vehicle Challenge competition in IIT Delhi,2014. • Secured 2nd.