I am a proactive and achievement-oriented professional offering over 15 years of experience in end-to-end Project/Program Management/Portfolio Management. Expert in New Business Development and Project Extensions: Proven track record in client lead maturation, proposal development, and securing new business opportunities. Change Agent with skills in developing strategic relationships and providing expert advice to impact decisions, support initiatives, clarify responsibility and communicate customer service performance. Insightful expertise in Program/Project Management with skills in directing all phases encompassing planning, defining scope, setting timelines, monitoring, inter-discipline coordination, mitigating risks, resource planning & documentation and budgetingI am a forward thinking person with communication, analytical, organisational, proactive & confidential skills for top management; exceptionally well organised with a track record that demonstrates self-motivation, creativity and initiative to achieve both corporate and personal goals and excelled in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.