As Senior Director of Human Resources, crafted and executed HR strategies to drive company growth and boost employee engagement, collaborating closely with the Senior Leadership Team on strategic organizational initiatives including long-term workforce planning, handled employee relations through investigations and conflict mediation, and advised on disciplinary actions.. Directed talent acquisition efforts, including recruitment, interviewing, and onboarding, while managing competitive compensation and benefits programs. Developed and enforced HR policies to ensure compliance with local labor laws and regulations. Established effective communication channels between the HR department and employees across multiple locations. Conducted regular HR process audits for legal compliance and collaborated with the finance department on managing the HR operations budget, serving as a trusted advisor on human resources strategy.

Strategic HR support for the leadership team on various actions, including recruiting, employee relations, HR policies, talent management, organizational design, and employee performance evaluation.Implemented positive employee relation practices throughout our management team; bridge management and employee relations by promptly addressing grievances or other issues.Acting as a change agent to business through process design and supporting change and transformation culture.Maintain knowledge of industry trends and employment legislation ensuring organizational compliance.Maintain an active presence among the various departments and production floor, providing support, and promoting communication and employee engagement.Enacted and maintained all administration of COVID-19 leaves, policy’s, pay and communication, amongst EE, supervisor, and upper management.Manage benefits administration to include claims resolution, PTO, 401k enrollment, health care updates, and short term and long term disability insurance

Analyzed areas of opportunity in recruiting and hiring process, developed situational interview questions and streamlined hiring and orientation processDeveloped an Employee of the Month program in order to increase morale and employee motivation contributing to decreased turnoverDeveloped a Safety Incentive Program ensuring supervisors are motivating employees to work in a safe manner and reducing accidentsEstablished Performance Management system in order to develop leaders within departments that lacked direction in order to increase productivity levelsAssisted in training ADP, Payroll Processing system in the organization to simplify management functions such as scheduling, maintaining time cards and employee informationWork directly with upper management examining current areas of opportunity and create strategic changes that are both fiscally responsible for the employees as well as the customers

Effectively managed national and local financial accounts including maintenance of records and processing receivablesWorked directly with customers and vendors to ensure accurate ordering, invoicing, receiving, and payment processingAssisted in implementation of MAS500 software modernizing accounting, customer service, inventory and other organizational processes

Managed three high volume retail locations while developing Partners into more advanced positions; created the "Third Place" environment in alignment with Starbucks' mission and values in the greater Chicagoland area.Successfully developed nine Baristas into Shift Supervisors using their opportunities and strengths to create leaders within each storeManaged teams of shifts using each Partner's abilities to provide customers with beverages per Starbucks' standards and quality within, and exceeding, the required timeframeTook over a retail location lacking in profitability and provided partners with necessary tools required to provide "Legendary" customer service ultimately making the retail store the highest grossing location in the district for four consecutive weeksAchieved operational success by managing labor, purchasing, and salesTeamed with a second location lacking in cleanliness standards by creating a plan to bring the store to code bringing the Starbucks Coffee Company Ecosure Cleanliness audit to an above average 96%Lead a location with consistently below average Safety and Security audit scores to 100%