Arley Alexandre
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Arley Alexandre Email & Phone Number

M.B.A | M.S Cybersecurity (In progress) | ISC2 (CC) | CYSA + | at CyberNow Labs
Location: Tampa, Florida, United States 9 work roles 3 schools
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Role
M.B.A | M.S Cybersecurity (In progress) | ISC2 (CC) | CYSA + |
Location
Tampa, Florida, United States
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Who is Arley Alexandre? Overview

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Arley Alexandre is listed as M.B.A | M.S Cybersecurity (In progress) | ISC2 (CC) | CYSA + | at CyberNow Labs, a with 103 employees, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Arley Alexandre.

Arley Alexandre previously worked as SOC Analyst at Cybernow Labs and Business Development Representative at National Cyber Group. Arley Alexandre holds Master Of Science - Ms, Cybersecurity And Information Assurance from Western Governors University.

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CyberNow Labs

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Profile bio

About Arley Alexandre

Results-oriented professional with a strong foundation in sales, business management, and customer service, now transitioning into the dynamic field of cybersecurity. Leveraging expertise in building client relationships, strategic planning, and problem-solving, I am dedicated to ensuring the confidentiality, integrity, and availability of information systems. Motivated by a passion for technology and a commitment to continuous learning, I am actively pursuing certifications and expanding my knowledge in cybersecurity principles, tools, and best practices. With a keen eye for detail and a proactive approach to identifying and mitigating risks, I am eager to contribute my diverse skill set to safeguarding digital assets and mitigating cyber threats in an ever-evolving landscape.

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CyberNow Labs
Cybernow Labs
M.B.A | M.S Cybersecurity (In progress) | ISC2 (CC) | CYSA + |
reston, virginia, united states
Employees
103
AeroLeads page
9 roles

Arley Alexandre work experience

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Soc Analyst

Current

Virginia, United States

-Conduct log analysis on Splunk Enterprise Security and IBM’s QRadar SIEM solutions, providing recommendations to technical teams.-Monitor and analyze SIEM alerts via Splunk Enterprise Security and IBM’s QRadar, identifying security anomalies for investigation and remediation.-Analyze files, domains, and emails for legitimacy using VirusTotal, AnyRun, and MX Toolbox.-Examine Packet Capture (PCAP) files, detail infected hosts, and write Indicators of Compromise (IOC) in executive summary reports.-Diagnose common cyber-attack types and create examples using Setoolkit in Kali Linux.-Review policies for compliance with the National Institute of Standards and Technology (NIST) Risk Framework.-Configure and manage Fortinet NextGen Firewalls, DNS Security, Website Proxies, and Intrusion Prevention Systems (IPS).-Implement Application Security measures and manage VPNs for secure remote access.-Learn Windows and Linux Fundamentals to support security operations.-Conduct Wireshark Fundamentals training and perform detailed PCAP analysis.Introduction to Vulnerability Management, using Tenable.io and Nessus for vulnerability scanning and assessment.Conduct Web Application Security assessments with Acunetix.Utilize Threat Intelligence tools such as Acunetix, Armis, and OSINT tools for asset management and IoT security.Manage Email Security using ProofPoint and Resilient, handling phishing cases and social engineering attacks.Work with Ticketing Systems like Jira to track and manage security incidents.Introduction to End-Point Detection and Response (EDR), focusing on SentinelOne and CrowdStrike EDR/XDR tools.Security Operations Center (SOC) shifts and challenges, gaining practical experience in a real-world SOC environment.Use of SentinelOne EDR/XDR for advanced threat detection and response.Continued use of QRadar for log analysis and security event management.Introduction to Splunk Enterprise Security and its use cases for comprehensive security monitoring.

Jun 2024 - Present

Business Development Representative

Current

Conduct comprehensive vetting of our database of over 200 companies using AI tools, identifying open cyber positions, market relevance, and hiring history, enhancing lead qualification efficiency.Manage communication with over 150 recruiters via Slack, Teams, and HubSpot, coordinating and inviting them to attend information sessions and job expos, increasing event participation.Maintain detailed records and documentation of all interactions in CRM, improving data accuracy and ensuring seamless follow-up and client relationship management.

May 2024 - Present

Sales And Support Specialist

Tampa, Florida, United States

• Managed a high volume of incoming calls and delivered compelling sales presentations and proposals on various internet products and services, including SAAS, internet security tools, cloud services, router security, and VPNs, effectively meeting customers’ needs and driving sales.• Successfully acquired new residential customers through inbound calling campaigns and grassroots marketing offers, exceeding monthly acquisition quotas.• Conducted proactive consultative needs analysis with new prospective customers, resulting in higher conversion rates.• Exceeded monthly acquisition quotas by attracting new residential customers through targeted inbound calling campaigns and grassroots marketing initiatives, achieving 110-130% of monthly goals.• Maintained up-to-date knowledge about competitors, providing valuable insights to the customers regarding the benefits and value of our products.• Consistently supported efforts to simplify and enhance the customer experience, increasing customer satisfaction metrics.• Provided occasional support as a help desk representative, assisting customers with technical issues and inquiries.• Utilized troubleshooting tools to diagnose and resolve customer issues promptly and effectively, helping with various services, including VOIP, Fiber Internet, DSL, and TV services• Demonstrated strong communication skills in conveying technical solutions to non-technical customers.

Aug 2019 - Nov 2023

Retention And Support Specialist

Tampa, Florida, United States

• Managed escalations and resolved complex customer issues, ensuring high satisfaction levels.• Retained customers' business by providing tailored solutions and addressing concerns promptly.• Utilized problem-solving skills to effectively address and mitigate customer complaints.• Provided exceptional service and support, contributing to the overall success of the Retention Center while managing multiple customer accounts. • Executed churn mitigation tactics that effectively decreased customer turnover, enhanced customer loyalty, and consistently achieved an average retention rate of 85%.

Apr 2016 - Aug 2019

Retention And Support Specialist

Tampa, Florida, United States

• Implemented churn mitigation strategies resulting in a continuous reduction in customer churn within Verizon Wireline customer base.• Led cross-functional teams from various departments to develop and execute targeting and segmentation strategies, leading to an increase in message effectiveness and customer engagement.• Spearheaded revenue-generating activities from concept to implementation, resulting in an increase in revenue from Verizon’s Fiber Optic consumer base.• Conducted retrospective analysis of promotional activities, providing actionable insights that improved future campaign effectiveness by 100%.• Collaborated with executive leadership to align strategies and initiatives, ensuring successful adaptation to top-down requirements while driving bottom-up data-backed recommendations.• Ensured a positive customer experience throughout strategy development and execution, contributing to an increase in customer satisfaction metrics.• Developed personalized messaging campaigns that delivered simultaneous benefits to customers and Verizon, improving customer retention rates.• Executed churn mitigation tactics that effectively decreased customer turnover, enhanced customer loyalty, and achieved, on average, an 80-85% retention rate.• Demonstrated exceptional commitment and effort in contributing to a significant increase in NPS (Net Promoter Score) by delivering outstanding service and support to clients/customers.

Jun 2013 - Apr 2016

Management Assistant

Brandon Fl

• Manage overall branch operations and proactively seek improvements to ensure high-quality customer service, fleet growth, employee development, and profitability.• Developed, planned, and actively participated in branch sales and marketing efforts to increase and improve business while training, motivating, and coaching employees to increase branch sales.• Facilitated branch revenue growth through active engagement in sales and marketing initiatives, focusing on effectively utilizing networking, B2B negotiations, and relationship management.• Helped implement customer service initiatives, resulting in a 20% increase in customer satisfaction scores within the first six months of being assigned to a new location.

Jun 2012 - Aug 2014

Management Trainee

Tampa/St. Petersburg, Florida Area

Performed duties in several departments such as, customer services, sales, operations, finances and marketing. Recognized as top performer in the areas of sales, customer service and relationship- building efforts. Due to outstanding performance and accomplishments, selected by upper management for prestigious airport rotation at third largest airport in the nation

Jul 2011 - Jun 2012

Student Office Assistant

Accurately recorded and verified admissions data (Involved scanning applicants data, indexing and mail control) Handled inquiries and route calls to appropriate respondents for Undergraduate AdmissionsInteracted daily with staff in various USF administrative and academic unitsProvided information concerning USF and build relationships with prospective students and parents

Aug 2006 - May 2011

Customer Service Associate

Provided excellent customer serviceExplained and answered many questions from customers to meet individualized needsManaged currencies and transactionsFamiliarized customers with store and helped locate itemsPerformed retail inventory that included counting products and ordering new itemsPerformed shipment tasks that included packaging and processing items

May 2007 - Dec 2008
Team & coworkers

Colleagues at CyberNow Labs

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3 education records

Arley Alexandre education

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Of Science, Public Health

Activities and Societies: Kappa Alpha Psi Fraternity Inc. Metro Teen Aids, Washington, DC Volunteered with different organizations focused.

FAQ

Frequently asked questions about Arley Alexandre

Quick answers generated from the profile data available on this page.

What company does Arley Alexandre work for?

Arley Alexandre works for CyberNow Labs.

What is Arley Alexandre's role at CyberNow Labs?

Arley Alexandre is listed as M.B.A | M.S Cybersecurity (In progress) | ISC2 (CC) | CYSA + | at CyberNow Labs.

Where is Arley Alexandre based?

Arley Alexandre is based in Tampa, Florida, United States while working with CyberNow Labs.

What companies has Arley Alexandre worked for?

Arley Alexandre has worked for Cybernow Labs, National Cyber Group, Frontier Communications, Frontier Internet, and Verizon Communications, Inc..

Who are Arley Alexandre's colleagues at CyberNow Labs?

Arley Alexandre's colleagues at CyberNow Labs include Elif Nida Ertugrul, Christina Ramos-Fugarese, Satheesh Nair, Sahar Kazi, and Feride Telingun.

How can I contact Arley Alexandre?

You can use AeroLeads to view verified contact signals for Arley Alexandre at CyberNow Labs, including work email, phone, and LinkedIn data when available.

What schools did Arley Alexandre attend?

Arley Alexandre holds Master Of Science - Ms, Cybersecurity And Information Assurance from Western Governors University.

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