Muhammad Armaghan A. Email & Phone Number

Mississauga, On, Ca

Markham, Ontario, Canada

• Support managed IT services, ensure system stability and resolve client technical issues, whilst maintaining client satisfaction.• Overseeing Automated Patch Policies: Managed the patching process for over 1000 endpoints, ensuring systems are up-to-date and secure.• Automated the deployment of our vulnerability assessment tool, enabling the generation of comprehensive vulnerability reports for prompt action.

Vaughan, Ontario, Canada

• We have provided exceptional customer service, assisting customers with product inquiries and purchases.• Maintained store organization and inventory, ensuring a seamless shopping experience.

Mississauga, Ontario, Canada

• As a team lead, I oversaw the design and implementation of an ELK Stack, a log management and analysis system.• Streamlined HAL ltd security processes by implementing a SIEM solution allowing for improved incident response without significant increase in costs or staff required. I oversaw the design and implementation of an ELK Stack, a log management and analysis system.• In addition to managing the team, I implemented and evaluated security policies to ensure strong server and endpoint security. I also performed system and network vulnerability assessments using various tools such as Nessus, OpenVAS, Volatility, and Wireshark.• Maintained efficient operation of computer systems and managed network monitoring and firewall using pfsense whilst also deploying network infrastructure and managed various technologies such as Active Directory, DNS, DHCP, GPOs, VPN, and virtualization.

Mississauga, Ontario, Canada

• Provided technical support and troubleshooting for a wide range of devices and technologies, including computers, smartphones, tablets, and home entertainment systems. • Assisted an average of 20 customers per day in person, over the phone, and through remote support tools, ensuring prompt and effective resolution of issues. • Achieved a 95% customer satisfaction rating by resolving issues quickly and effectively. • Conducted diagnostics and repairs on devices, addressing hardware and software problems and optimizing performance. • Installed and configured new devices and software, ensuring proper setup and functionality. • Educated customers on the use of technology, providing training and guidance to improve their user experience. • Maintained accurate records of customer interactions and service history, ensuring complete and thorough documentation. • Met or exceeded service metrics and goals, including resolution time and sales targets.

Postgraduate Degree (Hons), Cybersecurity And Computer Forensics, 3.57

Bachelor'S Degree, Management Information Systems