Rishav A. Email & Phone Number

Markham, Ontario, Canada

Ontario, Canada

Setup Windows 10 and Ubuntu images for various clientsCreated, modified and offboarded users on Azure AD, Google Workspaces and on-prem serversManaged permissions for various user accountsSupported Windows based Networks, backup systems and SharePoint sitesCreated, edited and managed documentation regarding procedures for various clientsAssisted senior level technicians in various projects such as migrating clients from on-prem to cloudTroubleshooted hardware and software issues for clients, contacting vendors if requiredMaintained and managed hardware/software inventory

● Assisted customers at Service Desk, Print & Marketing, Technology, and Office Suppliesby listening to their inquiries, eliciting details about their concerns, identifying appropriatesolutions, and communicating products and solutions to customers● Trained new associates in a variety of tasks across the store, including in providingcustomer service, using inventory software, and carrying out store procedures● Managed, verified, organized, and distributed inventory of products in the store● Coordinated with staff members to receive inventory from warehouses● Completed and updated plans and layout for the sales floor● Carried out online customer product acquisition● Supported asset protection procedures and privacy standards by securing companyassets and physical inventory

Toronto, Ontario, Canada

● Assisted customers in purchasing Technology products by eliciting details about theirneeds and identifying appropriate products accordingly● Created tickets for users' desktops, laptops, Smartphones, etc. to be repaired, cleaned, refurbished.● Performed computer setups as per customer request● Repaired, cleaned and refurbished customer products● Handled high value products and cash● Replenished products on the sales floor● Carried out cashier duties and customer service duties