Armando Duran Email and Phone Number

Services Executive for the Defense Information Systems Agency (DISA) within the Worldwide Public Sector Division at Microsoft Corp. Leveraging an extensive background in sales and technology. Armando has a record of success in sales, marketing, and business development at the regional, national, and international levels. He has an exceptional track record for managing and delivering complex initiatives, creative problem solver possessing the ability to drive revenue and consistently exceed profit goals.• Sales\Management - Solid background in direct sales. Proficient in developing strategic partnerships and strong end user relationships. Proven ability in managing large scale accounts. Excellent background in planning, managing, and executing sales and marketing plans while assisting in the development of the "corporate vision." Possess and utilize "leadership" management style with highly developed time management, negotiation, and business skills.• Communication\Team Building - Persuasive communicator with developed presentation and negotiation skills. Excellent verbal, written and computer skills. Able to develop productive relationships with colleagues, customers, and staff at all levels. Decisive team leader with extensive experience developing talent by example and executing system wide performance standards.

• Program Manager on a Systems Engineering Technical Assistance support contract to the Defense Information Systems Agency (DISA) Multinational Information Sharing Program Management Office.• Responsible for successful oversight and operations, managing the cost, milestone schedule and technical performance of a team implementing engineering, certification & accreditation, and project support.• Lead program review sessions with customers to discuss cost, schedule and technical performance.• Works with the Programs Control Office to determine needs, functional and technical requirements, program plans, recommend problem resolution and new opportunities while performing outstanding customer relationship management.• Daily direct workforce on service delivery and task activities to meet client mission and work objectives.• Ensures that all resources such as engineering and manpower are available for customer operations.• Assures quality and compliance of program products, services and deliverables in networks, architectures, configuration management, trouble remediation, engineering, and continuity of operations.

• Responsible for comprehensive Program Management support for the DoD IDIQ Programs including the support to business development, capture management, and proposal development/strategies for Harris.• Coordinate with senior management and resource owners to ensure pursuits are adequately resourced. • Provide coordination of technical and pricing efforts to ensure they remain synchronized with each task. • Develop teaming relationships, select teaming partners, and asses partner capabilities toward the pursuit of task orders under existing vehicles and for new IDIQ/GWAC contract pursuits. • Make bid/no-bid recommendations on DoD opportunities against company goals and capabilities. • Managed task orders released under the ENCORE, ITES, Alliant, GSA70, and Oasis IDIQ vehicles to develop, assess, and recommend strategies for applying company functional strengths and capabilities toward the pursuit of task orders. • Gather and use metrics on efforts expended and results achieved for task order proposals to improve accuracy of estimating B&P, assigning resources, and improving winning percent. • Experience in following the BAP, provide day-to-day management and end-to-end coordination for both technical and cost proposal development for small to large opportunities. • Identify, develop and maintain IT Services (i.e., Management Plan, Service Desk, Network Operations, Quality Management Plan, Staffing Plan and Transition Plan) boilerplate material in the HITS Proposal Vault to be used to populate future Task Order responses. • Works and teamed side-by-side with the Lines-of-Business and Business Development operations.• Performs as the single point of contact internally and externally for all IDIQs vehicles.

• Program Manager on a Systems Engineering Technical Assistance support contract to the Defense Information Systems Agency (DISA) Multinational Information Sharing Program Management Office.• Works with the Programs Control Office to determine needs, functional and technical requirements, program plans, recommend problem resolution and new opportunities while performing outstanding customer relationship management.• Responsible for service operations, directing, supervising and influencing multiple contractor associates in several integrated product team (IPT) environments.• Continually builds a trust amongst employees, clients, and other contractors that allows me to effectively influence their decisions and resolve conflict. • Project Lead for the CENTRIXS project implementing a customer-centric secure, reliable communication system within a DISA Enterprise Computing Center (DECC) and throughout the globe.• Manage the fielded Operations and Sustainment Support teams that deliver critical IT services for Combatant Commanders (COCOMs), Services and DOD Agencies.• Coordinated with the Logistics Operations Center to ship, crate and package equipment and material through Diplomatic channels into SOUTHCOM, CENTCOM, SOCOM and PACOM Theaters.• Mr. Duran consistently met and averaged well-above performance requirements.

• Program Manager on the DISA’s Crisis Management System Program. Reported the management efforts of ~26 Delivery Orders providing engineering support to the White House and its Senior Executive Members.• Performed on-site engineering design and implementation on the Executive Travel Video Conferencing Package and the White House Situation Room Crisis Management WASHFAX Network.• As Project Lead, successfully installed, tested, trained and operated the Secure Video Conferencing System placed onboard the Presidential Air Force 1 and other Executive Aircraft Environments.• Supervised the Crises Management Network (CMN) WASHFAX lifecycle sustaining effort to implement an Internet Protocol (IP) infrastructure solution from ISDN.• Knowledge of DOD network and system security requirements.• Worked daily with the Network Operations Center (NOC) Desk to dispatch Tier 2/3 Service Support.• Managed the manufacturing, testing, and fielding of the Executive Travel Packages (ETP) from design conception to mission critical users operations.

• Strategic and Enterprise Resource Planner for the direction of information technology within the Community Family Support Center - Morale Welfare and Recreation organization.o Developed expertise in the budget formulation and execution process for Non-Appropriated funds. • Responsible and managed the Worldwide Implementation, Integration and Rollout of the Management Information System Program onto 120 US Army Installations throughout the globe, resulting in automation of previously labor intensive and error-prone manual operations.• Knowledge of industry accepted standards and best practices related to Information Technology Projects • Key Player and COTR in the negotiations involved with contracts, delivery orders for technical services and hardware acquisitions.• Manages operations of every type and size of IT infrastructure, from small local networks to global enterprise-wide environments. Delivered complete operations and maintenance and technical support services to the HQ Morale Welfare & Recreation (MWR) Community.• Technical Manager coordinating the requirements, plans, designs and acquisitions.