Armando Millano Email & Phone Number

Calgary, Alberta, Canada

Experienced Team Lead with a proven track record of managing and motivating high-performing IT teams. Demonstrated ability to effectively lead, coach, and mentor team members to achieve exceptional results. Skilled in IT process management, problem-solving, and client relationship building. Proven ability to deliver on Service Level Agreements (SLAs) and drive team performance.Essential Functions:Team Leadership: Lead, coach, and mentor team members, providing guidance and… Show more Experienced Team Lead with a proven track record of managing and motivating high-performing IT teams. Demonstrated ability to effectively lead, coach, and mentor team members to achieve exceptional results. Skilled in IT process management, problem-solving, and client relationship building. Proven ability to deliver on Service Level Agreements (SLAs) and drive team performance.Essential Functions:Team Leadership: Lead, coach, and mentor team members, providing guidance and support to ensure their success.Performance Management: Conduct performance reviews, provide feedback, and manage team member development.Process Management: Implement and oversee IT processes and tools within the team.Technical Expertise: Maintain a strong understanding of IT technologies and support policies to provide accurate solutions.Team Culture: Foster a positive team culture that emphasizes trust, open communication, and collaboration.Problem-Solving: Facilitate problem-solving and conflict resolution within the team.Workload Management: Manage team workloads, ensuring efficient allocation of tasks and resources.Client Relationship Management: Understand client needs and ensure the team meets their expectations.Recruitment and Development: Participate in recruitment efforts and contribute to team member development.Operational Management: Manage day-to-day operations, including scheduling, incident management, and reporting.Compliance: Ensure adherence to organizational policies, procedures, and regulatory requirements. Show less

Calgary, Alberta. Canada

Dedicated IT Services Technician with a proven track record of providing exceptional technical support and troubleshooting. Skilled in computer assembly, configuration, deployment, and maintenance. Possess a strong understanding of IT infrastructure, including operating systems, networking, and peripheral devices. Committed to delivering high-quality customer service and maintaining up-to-date knowledge of industry trends and technologies.During these years, I had the opportunity to be… Show more Dedicated IT Services Technician with a proven track record of providing exceptional technical support and troubleshooting. Skilled in computer assembly, configuration, deployment, and maintenance. Possess a strong understanding of IT infrastructure, including operating systems, networking, and peripheral devices. Committed to delivering high-quality customer service and maintaining up-to-date knowledge of industry trends and technologies.During these years, I had the opportunity to be the IMAC Move coordinator, and being part of City Projects as IT Right Device ZBR (Zero-Based Review), Windows 10 Upgrade, COVID-19, Return To City Workspace and served as their IT Coordinator: In these roles, I supervised, trained, and managed a team of IT technicians, ensuring timely completion of project objectives. I also contributed to the Deskside Team from February 2020 until Dec 2022, as the last part of this career stage. Essential Functions:Hardware and Software Troubleshooting: Diagnose, repair, and upgrade computer equipment, peripherals, and software.Technical Support: Provide on-site or remote assistance to users, resolving hardware and software issues.Asset Management: Track and manage IT assets, including equipment deployment and maintenance.Network Configuration: Install, configure, and troubleshoot network components.Documentation: Maintain accurate records of work performed and create technical documentation.Team Collaboration: Work effectively with other team members and collaborate with clients and business partners.Continuous Learning: Stay updated on the latest technologies and industry best practices.Customer Service: Deliver exceptional customer service to both internal and external clients. Show less

Venezuela

Provided comprehensive technical support and assistance for software, hardware, and computer systems in a freelance capacity. Successfully managed and resolved technical issues for clients in small office and home environments, ensuring optimal system performance.Essential Functions:Technical Troubleshooting: Diagnosed and resolved hardware and software issues, including computer hardware, peripherals, and network components.Desktop Support: Provided on-site and remote… Show more Provided comprehensive technical support and assistance for software, hardware, and computer systems in a freelance capacity. Successfully managed and resolved technical issues for clients in small office and home environments, ensuring optimal system performance.Essential Functions:Technical Troubleshooting: Diagnosed and resolved hardware and software issues, including computer hardware, peripherals, and network components.Desktop Support: Provided on-site and remote support for end-users, ensuring optimal performance of desktop infrastructure.Network Administration: Managed and maintained small office networks, including LAN and WAN configurations.Software Installation and Updates: Installed, configured, and updated operating systems, applications, and drivers.Customer Service: Delivered exceptional customer service, effectively communicating with clients and resolving their technical issues in a timely manner.Incident Management: Responded to and resolved incidents related to end-user services, minimizing downtime and disruption. Show less

Maracaibo - Venezuela

Versatile IT Technician with a proven track record of providing comprehensive technical support and maintenance. Skilled in hardware and software installation, repair, and troubleshooting, with a strong focus on computer systems, peripherals, and network infrastructure. Demonstrated ability to develop and implement efficient IT asset management systems and data analysis tools. Proficient in network administration, including telephone extension management and risk control systems. Committed to… Show more Versatile IT Technician with a proven track record of providing comprehensive technical support and maintenance. Skilled in hardware and software installation, repair, and troubleshooting, with a strong focus on computer systems, peripherals, and network infrastructure. Demonstrated ability to develop and implement efficient IT asset management systems and data analysis tools. Proficient in network administration, including telephone extension management and risk control systems. Committed to delivering high-quality technical support and continuous professional development.Essential Functions:Hardware and Software Maintenance: Installed, repaired, and upgraded computer hardware and software components.Technical Support: Provided support for printers, mobile devices, and other peripheral equipment.IT Asset Management: Developed and implemented an inventory system to track and manage IT assets.Network Administration: Managed and maintained telephone extensions and network infrastructure.Risk Management: Designed and implemented a control system to monitor and manage total losses in Maracaibo City.Data Analysis: Developed a program to track and analyze the daily activities of Commercial Insurance analysts.Continuous Learning: Stayed updated on the latest technologies and industry best practices to provide effective technical support. Show less

Bachelor Of Science In Computer Engineering, Information Technology

Networking Certificate Of Achievement, Information Technology