Arman John Garcia Esma Email & Phone Number

Mississauga, Ontario, Canada

Cebu City

Played a pivotal role in propelling the organization's growth trajectory. My responsibilities encompassed overseeing B2B sales, customer retention, and optimizing service delivery. Remarkably, I expanded our client base to 400 clients across the United States and the Philippines within two years. My contributions also included diversifying our service portfolio, encompassing social media management, virtual assistant services, and business process outsourcing.

Cebu, Philippines

Provided indispensable support to the Chief Operations Officer. My role entailed project management, interdepartmental coordination, and the enhancement of service quality. My forte in communication, time management, and project administration amplified organizational efficiency.

Region Vii - Central Visayas, Philippines

Achieved substantial milestones by training and onboarding over 200 employees in just six months, aligning with the company's expansion objectives. My impact extended to implementing a continuous learning program, elevating the standard of customer service and fulfillment, and culminating in a well-deserved promotion within eight months.

Cebu

adeptly conducted training sessions, assessed trainees' capabilities, and facilitated feedback sessions. My responsibilities also encompassed critical administrative tasks essential for departmental reporting, reflecting my proficiency in communication and fostering employee learning and development.

Consistently delivered exemplary customer interactions across various communication channels. I provided comprehensive product and service information, effectively identified and resolved customer issues, and addressed general inquiries. This role sharpened my skills in customer support and problem-solving.

International Business Management

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Demolay

Education record

High School Diploma