Armani Araujo Email & Phone Number

Toronto, On, Ca

Guelph, Ontario, Canada

• Configured, deployed desktops, laptops, tablets for employees using Microsoft Endpoint Manager, Intune.• Managed user accounts, permissions, group policies using in Windows Server using Active Directory.• Utilized Cherwell to resolve tickets using ITIL best practices to support and maintain IT infrastructure.• Conducted city-wide audits to facilitate seamless lifecycle replacements, maintain accurate inventory records.• Collaborated with teams to streamline operations, create SOPs, develop PowerShell scripts for automation.

Toronto, Ontario, Canada

• Cofounded a cloud computing education startup, developing a curriculum, facilitating enrollment for students.• Leveraged AWS EC2 and S3 with Python to establish Docker containers, increasing registrations by 80%.• Achieved a 30% improvement in loading times, reduced costs by developing/deploying WordPress sites.• Employed Jira/Confluence for project management, and achieved a 95% completion rate.• Delivered engaging cloud computing seminars and workshops at one of Canada's top universities.

Toronto, Ontario, Canada

• Leading a team of 3 in translating MATLAB fluid dynamics code to Python to achieve improved scalability.• Developing 3D simulations collaboratively to enhance visualization while iteratively reducing runtimes.• Facilitating personalized training for peers, reducing onboarding time by 25%, improving team productivity.

Toronto, Ontario, Canada

• Delivered end-user support for 7 faculties in hardware, software, network-related incidents, service requests.• Resolved issues in a hybrid setting, increasing client satisfaction by 75%, ensuring accurate documentation.• Collaborated in configuration of new ticketing and inventory systems, cutting completion times by 50%.

Toronto, Ontario

• Enhanced company image by seamlessly guiding customers through usage of new PRESTO machines.• Provided customers with directions on subway usage and navigation, increasing the flow of foot traffic.• Managed subway closures to reduce congestion during rush hour, decreasing number of irate travellers.

Toronto, Ontario

• Managed the processing of invoices, cheques, and petty cash.• Responsible for processing incoming payments and chargebacks from clients.• Entered and closed transactions into the company’s international Oracle management system.

Toronto, On M4M 1K7

• Executed moves, adds, changes, and deletions across platforms including Windows, Mac, and cellular.• Developed application suites for streamlined troubleshooting process, reducing overall diagnosis times.• Liaised and trained technical specialists on IT systems, providing recommendations, fixes, improvements.

249 Queens Quay W, Toronto, On M5V 1A2

• Served clients and maintained company standards of quality.• Dealt with irate guests and issues in store, leading to increased customer satisfaction.• Responsible for stocking back-office supplies, accepting stock, and restocking storefront.

Bachelor Of Science - Bsc, Computer Science

Computer Engineering Technology/Technician

Computer Engineering