Armin Riverol Email & Phone Number

United States

IT Service and Support

Antelope Valley

• As a IT service technician with Jr enterprise solutions,my job role and responsibilities are to travel to various clients location and to troubleshoot all aspects of IT Issues for the clients IT devices includes but.
• Provide other IT support for the clients, such as hosted Email, data backup & recovery, access control,network security, WiFi APS, Yealink, Polycom, Cisco Unified IP phones and company Enterprise Printers and security.
• Finally troubleshoot, support maintain and manage IT equipment remotely and onsite for the clients such as, Cisco routers and switches, HP and Dell Servers, UPS.

Greater Los Angeles Area

Assist lead Engineer with Server, Workstation and Printer configuration, take inventory of new computers capture serial number, pictures and forms.Replace Servers, UBS Battery, Desktop Computers, Printers, Monitors, Keyboards, Mouse, and associated cables. Complete cable management capture serial of old machines, serial number of new machines, inventory.

Greater Los Angeles Area

Provide remote IT support with the PepBoys IPFlex Deployment Team with the installation and configuration of the Adtran Router and Cisco 2811/2911 Router series and T1 Switch and PBX port connection at the Customer Site.Perform temporary installation of the Adtran Router and locate smart jack for the new T1 Circuit that been replace with the old T1.

Pasadena City Hall, Downtown Pasadena CA.

• Assist in with Desktop deployment and replacement for client users with Pasadena City Hall Information Technology department (DoIT) with Migrating from Windows XP to Windows 7 Enterprise version across the board.
• Also De-install old machine and install new machine for users to login to the city of Pasadena domain and connect local and network printers andRun test print for successful connection and also verify users can connect.

LAX Location- Hertz Car Rental

• Assist with onsite support for the client with upgrading one hundred and seventeen PC operating system with Win7 Enterprise and Win7 Pro, Includes, reimaging, replacing,install and upgrade according to company policy.
• Upgrade old PC operating systems,name PC and join to domain along with new PC that need to rename.

Various Locations In The Southern California Area.

• Provide remote support for client end-users at various locations in Southern California area.
• Client have over three hundred and five HP Fat and Thin client computers systems to be refresh,reimageInstalled from Windows XP to Windows 7 to be deployed at their various office locations.

Multiple Target Stores Sites On The West Coast

• Assist in onsite, with remote support from our Servers Roll Out Team to our customer stores and their end-users with replacing old Dell OptiplexDesktop with new Dell Optiplex computers for our customer in various.

Pasadena City, Downtown Pasadena CA.

• Provide support for end-users at Pasadena City College. Include Staff,Faculty,Admin,Professors,Deans just to namea few, for all their hardware and software support in a mix mode environment of PC’s and Mac’s Laptops.

Pasadena CA.

• Provide end-user support for hardware and all software in a Windows PC environment.
• Monitor status of open tickets and work with other support groups to resolve issues.
• Ensures customers satisfaction by responding in a timely, accurate, and professional manner.
• Manages ticket and work order ques and follows up with other support groups to ensures issues are being resolved.
• Resolves issues remotely utilizing remote support tools when necessary.

LAX, John&John Nuetorgena Site

• Monitor and assist in support of Server 2003 and Server 2008 which includes HP San Switch Servers, Blade Servers, Compaq Servers, and X Servers for MAC, Exchange Server2003, Cisco Catalyst 4506-E S, Cisco Core Switches.

Los Angels CA

Re-image machine using Ghost Software systems and install other software include Windows XP Pro and Migrate to Windows 7 Pro and all their software applications, also install and configure LANDesk software that pushes and setup Trend-Micro Anti-Virus client and other software Applications as per users group profile/policy.Support Desktop or Laptop by.

Woodland Hills CA

Refresh of Windows 2k to Windows XP and also Re-image from old systems to new systems includes OptiPlex 530,630 to OptiPlex 960 and replace laptop OptiPlex 630.Utilize DARS systems software applications to install all necessary software for different departments along with Ghost systems software image.Use DOD systems software Wipe for replacement unit to.

Palmdale/Lancaster California

Manage expectations and manage team, issues and escalation to IT project manager.Communicate team status to leadership to IT command Center.Support Panini scanner, Ithaca Validator, Mag-Tek card reader, Mag-Tek pin pad, Micro-Printer, MFD Printer, Fraud Fighter, Veri-Phone Keypad, TCD, Coin dispenser, also IBM and HP Servers removal and replace and their.

Bakersfield, California Area

Assist in managing systems and network issues for the users and resolved any application error arise and other support software install on the users machines.Monitor and support of new installations and Migration of Windows XP previously been deployed across the board.Also identify ways to improved our clients systems and infrastructure including (.

Compton CA.

Train teachers and students for proper usage of software,internet and lab projects and prepared drive for partition, installed Mac OS X.Responsible for maintaining and supporting over 135 to 150, Mac hardware and their software applications from Version 5.0 to 9.0 and OS X10 and Windows PC's also their hardware and software applications from Version.

LAX/El Segundo CA

Work as an LA Times agent and advertisers on pre-print inserts and log documents information into company workstations running Windows XP and 2K and their office applications. And also was responsible to make sure all information that input into company computers that all Data was accurate and on point and was upload to company sharepoint database.In.

Los Angeles CA

Assist Professor and students with computer systems in class for lab projects and other assign projects for testing and train students to login into systems with their user name and password also assign computer user to the college campus network as directed by the network administrator.Installed software drivers for students and professor computer lab.

Associate Of Science - As, Computer Networking Core & Multi-Platform

Activities and Societies: N/A

It Certificates, Information Technology

Activities and Societies: working with school Job placements programs and jobs placements coordinator to help find jobs for students.

Certificates, Electronics/It Computer Networking, 3.8 Gpa

Activities and Societies: Student leader inclass LAB projects for School projects also assist Professor in monitoring students in class.

Certificates, Electronics/Computer Repair Networking

Activities and Societies: Students leadership program and student leader in class projects.