Enthusiastic Customer Service Executive
Current- Provides information about logistics and services as required by the customers.- Responsible for booking or canceling orders, and obtaining details of customer complaints.- Keep records of interactions and transactions of the customer.- Keeping a record of details of customer complaints, inquiries, and comments- Render administrative support to other customer care team members when the need arises, or as instructed.- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company.- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark.- Identify tasks critical to keeping customer satisfaction levels in check.- Network with various departments and groups that are involved in customer support, orders, and processing.- Ensure maximized productivity and minimized costs.
