Persuasive & influential management professional with dynamic career of 17+ years that reflects rich experience & year-on-year success in Transitions, Migrations, Service Delivery, Infrastructure, Helpdesk/ Application development, Support, Risk & Compliance management, Pilot Projects & Processes, Team Management, IT Infrastructure EngineeringGained extensive exposure and knowledge while working with different industry verticals like in IT Services, Bank and Retail.Hands-on experience in managing Regional Technology Delivery, Service Delivery Operations, Release Management, Service Desk process set-up, People Management, Transitions, Application Life cycle ManagementTrusted, motivated and adaptable Information Technology Leader and strategic solutions provider with in-depth knowledge of IT strategy & innovation techniquesSuccessful in identifying and implementing strategies for building and leading high-performance IT Solutions and teams with very strong focus on client and delivery as well as end user experienceAn excellent communicator with relationship, leadership, planning, coordination, analytical and presentation skills with capability to view the larger pictureDeft in taking business-critical decisions from the front to attain business/ operational excellence; an expert who is faster to market and efficient in delivering services