Project Details: Implementation of PEGA BPM suite for development and optimization of Diabetic Patient Support ProgramClient: Fortune 500 organization in healthcare sectorKey Roles & Responsibilities:• Analyze client’s business requirements and processes through document analysis, FGD, workshops and workflow analysis (DCO sessions)• Develop business architecture solution using requirements such as scope, processes, alternatives, assumptions and risks•… Show more Project Details: Implementation of PEGA BPM suite for development and optimization of Diabetic Patient Support ProgramClient: Fortune 500 organization in healthcare sectorKey Roles & Responsibilities:• Analyze client’s business requirements and processes through document analysis, FGD, workshops and workflow analysis (DCO sessions)• Develop business architecture solution using requirements such as scope, processes, alternatives, assumptions and risks• Participation in Project Initiation/ prepare phase activities• Experience in performing Impact analysis, Gap analysis and identification of risks involved• Involved in design and development of a Pega Marketing Solution• Application of marketing skills to design principles of marketing offers, target audiences, decision strategies, as well as running & monitoring marketing campaigns• Feasibility study of requirements and suggesting PEGA recommended business solutions in alignment with Performance Management• Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams/ Application Document• Deliver Show and Tell Session, facilitate UAT and end User Training• Documenting Training Guide & User Manual• Handling Change Management Process including Change requests and impact analysis• Active participation in RFxs and pre-sales activities as well as effort estimation Show less

Project Details: Implementation of Newgen’s BPM Suite in integration with Newgen’s ECM Suite to automate Accounts payable process and vendor managementClient: CEATKey Roles & Responsibilities:• Documenting high level and detailed requirements using elicitation techniques such as scenarios (use cases) / prototyping• End-to-End implementation, Requirements Gathering, preparation of Software Requirements Specification (SRS), Functional Documents (Business Requirements Document)… Show more Project Details: Implementation of Newgen’s BPM Suite in integration with Newgen’s ECM Suite to automate Accounts payable process and vendor managementClient: CEATKey Roles & Responsibilities:• Documenting high level and detailed requirements using elicitation techniques such as scenarios (use cases) / prototyping• End-to-End implementation, Requirements Gathering, preparation of Software Requirements Specification (SRS), Functional Documents (Business Requirements Document) and also relevant Gap Analysis• Designed workflow (swim lane diagram) for automating the Accounts payable process and integration of BPM suite with SAP for posting and fetching of data based on different routing criteria and transaction codes• Functional analysis of client’s business requirements and preparation of functional BRS and submitting the same to Development team without any gaps• Perform User Acceptance Testing (UAT) and preparation of test cases• Reporting the issues to the development team for solution• Preparation of Change request (CR) for any minor/ major level changes and maintaining version history• Preparation of training guide and user manual for business users Show less

Project Details: Implementation of Newgen’s BPM Suite in integration with Newgen’s ECM Suite to automate core banking processes including account maintenanceClient: IDBI BankKey Roles and Activities:• Responsible for generating innovative solutions to bridge the gap between business and IT environment• Documenting high level and detailed requirements using elicitation techniques such as scenarios (use cases) / prototyping• In-depth, hands-on involvement directly with… Show more Project Details: Implementation of Newgen’s BPM Suite in integration with Newgen’s ECM Suite to automate core banking processes including account maintenanceClient: IDBI BankKey Roles and Activities:• Responsible for generating innovative solutions to bridge the gap between business and IT environment• Documenting high level and detailed requirements using elicitation techniques such as scenarios (use cases) / prototyping• In-depth, hands-on involvement directly with customers for implementing the BPM suite• End-to-End implementation, Requirements Gathering, preparation of Software Requirements Specification (SRS), Functional Documents (Business Requirements Document) and also relevant Gap Analysis• Designed workflow (swim lane diagram) for automating the Account opening process for Savings, BSBDA, NRI, CA, TD/FD accounts and miscellaneous requests on top of bank’s core banking solution• Functional analysis of client’s business requirements and preparation of functional BRS and submitting the same to Development team without any gaps• Developed system level integration technique between BPM and Finacle (core banking solution)• Perform User Acceptance Testing (UAT) and preparation of test cases • Preparation of Change request (CR) for any minor/ major level changes and maintaining version history. Show less

Project Details: Development and maintenance of CRM (SugarCRM) application in Banking, Financial services and Insurance (BFSI) domain and Telecom sector.Client: Punjab National Bank, L&T Finance and L&T Housing Finance LimitedKey Roles & Responsibilities:• Responsible for generating innovative solutions to bridge the gap between business and IT • In-depth, hands-on involvement directly with customers for implementing the CRM application • Acted as a liaison between… Show more Project Details: Development and maintenance of CRM (SugarCRM) application in Banking, Financial services and Insurance (BFSI) domain and Telecom sector.Client: Punjab National Bank, L&T Finance and L&T Housing Finance LimitedKey Roles & Responsibilities:• Responsible for generating innovative solutions to bridge the gap between business and IT • In-depth, hands-on involvement directly with customers for implementing the CRM application • Acted as a liaison between stakeholders of different areas and business partners for eliciting and validating the requirement throughout the Software Development Lifecycle (SDLC) • End-to-End implementation, Requirements Gathering, preparation of Functional Documents (Business Requirements Document) as well as Technical aspects covering the information provided in the API and also relevant Gap Analysis and Comparison Study with the competitors • Perform User Acceptance Testing (UAT) after development and preparation of test cases • Product demonstration to end users, pre-sales support, customer support, implementation, and training as and when required Show less

Directly working under Sales Manager ( Location Head) where my roles and responsibilities include:• Stand Mapping Analysis across different areas in Kolkata.• Consumer Behaviour and Awareness study of the customers seeking Education Loan.• Visiting Educational Consultancies, describing our products, signing of Memorandum of Understanding with the Consultancies and Lead Generation.• Providing suggestions to improve the customer satisfaction level of Avanse Financial Services… Show more Directly working under Sales Manager ( Location Head) where my roles and responsibilities include:• Stand Mapping Analysis across different areas in Kolkata.• Consumer Behaviour and Awareness study of the customers seeking Education Loan.• Visiting Educational Consultancies, describing our products, signing of Memorandum of Understanding with the Consultancies and Lead Generation.• Providing suggestions to improve the customer satisfaction level of Avanse Financial Services Limited.• Providing Promotional strategies to increase the sales; leading to Business Development.• Performing a Comparative analysis of Education Loans among its Competitors; i.e. PSU Banks, Privatized Banks and other NBFCs. Show less

• Coordination of the Surveys conducted for 11 K.V. (H.T. Lines) and L.T. Lines.• Preparation of MRC’s for Client (M.P.P.K.V.V.C.L.) Billing Process.• Preparation of Reconciliation Statements, Client Bills, Sub Contractor Bills, Price Variation Bills.• Coordination with Corporate Office to give Requisition of materials for maintaining proper stock at store.• Periodic inspection of quality of work at sites.• Procurement of material at Stores.