Arnab Bhattacharyya Email & Phone Number

More than 16.5 years of worldwide Program Management and Management Consultant experience on Software delivery, Artificial Intelligence, Software development, Customer relationship, IT Operation & Strategy across various domains and geographies. Responsible for delivering projects on a global enterprise scale, managing timeline, scope, budget and quality according to IT project management methodology. Having PMP, ITIL, Agile certified. Having experience on end to end IT project management - includes project planning, delivery, client interaction, managing project operational parameters including SLA and SLE, people management.Global Experience of working around 9 years at onsite USA working as Program Manager with direct customer interaction and end to end IT project delivery for multiple US based Wipro clients.• Good knowledge in Java/J2EE with Struts, Oracle, UNIX, GUI development using JSP, Servlets.• Implement Wipro Holmes RPA using Python, Selenium driver for client for productivity, performance & improvements enhancement.• Experience in Configuration Management tools SourceSafe & SVN. • Working Knowledge on Data evaluation, Monitoring Tool - Power BI and Splunk• Have ITIL, Project Management Certification, IT Asset Lifecyle Management & ServiceNow.• Experience in Agile & DevOps• Experience on detailed RCA for any IT production issues across any teams, tracking through Problem tickets, correlate with corresponding incidents.• Completed ITIL V3 Certification training• Have experience on Incident, Problem & Change Management & Service Request overall process.• Currently managing Dev & Support project, Wipro Automation with 50+ members team including onsite and offshore.• Managing Production Support SLA, monthly Problem/Change/Incident metrics, Monthly Business Review, Weekly Status Report• Vastly experience in direct client interaction. • Willing to learn new things and would be interested in carrying out challenging task. Technical Skills: Programming Language: Core Java, J2EE, C, SQL, PL/SQL, HTML, Oracle, MYSQLTools: Eclipse, TOAD, SQL Workbench, Putty, SQL Developer, Scrubber, CDETS, Jabber, MS Project and Visio.Ticketing Tool: Remedy, Service Now and ITMS. Data Analytics Tool: Power BI, Kibana and SplunkCertifications: • SUN CERTIFIED JAVA PROGRAMMER (SCJP) Certification; ITIL® V3 Foundation Program; Project Management Certification Program; IT Consulting Program; Splunk; Agile & EMPOWERBusiness Domains:• HealthCare, Manufacturing, Retail, Consumer, Telecom & Consulting

Listed skills include Struts, Jsp, Unix, Oracle, and 1 others.