Arnaldo Alvarez Email and Phone Number

- Develop and execute strategic plans to achieve sales targets.- Create and communicate sales goals and ensure team is informed on the progress of those goals.- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.- Understand industry-specific trends and landscapes.- Effectively communicate value propositions through presentations and proposals.- Report on forces that shift strategic directions of accounts and tactical budgets.

- Conduct regular performance evaluations, identify training needs, and implement professional development plans resulting in improved team efficiency and morale- Collaborate with cross-functional department heads to maintain clinic policies and procedures in alignment with healthcare regulations and best practices, ensuring full compliance with HIPAA standards and insurance codes- Create multi-faceted company-wide sales training presentations and implement weekly sales training mentorship programs for forty-two employees over three branch locations- Establish key performance indicators and analyze sales metrics to deliver weekly, monthly, and quarterly reports to the organization’s leadership team- Organize and serve as the lead on several marketing and sales development events to grow the business and increase patient leads over three branch locations

- Increased quarterly sales revenue by 37% to $1,200,000 while also increasing net profit by 9%- Developed a more efficient treatment system in patient care and workflow processes, accounting for a 23% increase in quarterly average billing revenue per patient- Managed employee relations and development, acting as a liaison between employees and the HR team regarding disciplinary actions, while also mediating patient-employee complaints

- Developed agency to over thirty-five life insurance agents within two years - Set sales goals and manage team progress, which accounted for over $1,200,000 in annual sales revenue- Recruitment, employee relations and development, and training for all aspects required- Consulted with clients about products and services for life and health insurance, retirement planning, and annuities, which led to an average of $250,000 in annual personal production - Built and maintained a client base through diverse marketing strategy implementation – social media, referrals, networking, and internet inquiries

- Managed new membership sales acquisitions with an 80% close rate- Set sales goals and managed team progress in real-time with analytical sales data, which accounted for over $600,000 in annual sales revenue- Responsible for all client membership accounts, including renewable draft payments of membership, suspensions/terminations of accounts, product sales, and conflict resolution which led to an increase in membership sales from 250 members to over 480 in three years- Mentored nineteen employees on sales and administered team sales incentive programs- Recruitment, employee relations and development, and cross-functional training of employees for all aspects required: sales, gym training, administration- Created and implemented marketing for sales programs, including social media advertising (Facebook & Instagram), Google ads, filming video content, direct mailer campaigns, B2B corporate wellness programs, and local community events, which provided lead generations of up to 200 clients per month- Worked with regional and national vendors - Ascent Protein, SFH Protein, Kill Cliff, and FitAid - to educate members on new product inventory and developed product sales from $400 to over $6,000 in revenue monthly

- Maintained excellent customer service through sales and gym membership retention- Opened/closed gym and performed standard operating procedures, including: setting up and breaking down equipment, facilitating cleanliness of gym, securing nightly totals- Managed and trained group classes of all levels of athleticism to ensure proper technique

- Provided exceptional customer service and sales information to club members which aided in sales revenue of over $1,500,000 a quarter- Managed accounts for club members, including: suspension/termination of accounts, new sales acquisitions, customized membership options, declined payments resolution- Placed orders and answered membership inquiries via email and telephone- Attended regional events and managed sales booth

- Managed events sales, sales reps, and inventory of over $20,000 per event - Set up and worked multiple music festivals and trade shows throughout the country- Worked closely with several bands, band managers, and individual musicians for cross-promoted products and design- Designed elaborate product displays and worked with project managers in charge of events

- Managed tap placement at bars, as well as package beer placement at various off premise locations throughout Western North Carolina, which provided a surplus in sales during a time when the company’s flagship product sales were down- Recorded and managed inventory, placed beer orders with various regional craft vendors- Responsible for, set up, and worked various special events throughout the greater Asheville area, as well as different music festivals in the Southeast region

- Opened/Closed bar and performed standard operating procedures, including: setting up and stocking kitchen and bar, reporting and depositing nightly totals, closing out customer bar tabs, paying out band(s), tipping out bartenders, securing inventory- Managed inventory, including: recording and reporting inventory, purchasing food, beer, and wine- Booked bands for entertainment- Managed promotions, including: designing weekly event flyer, designing “To Go” bar menu, hiring street team for advertising- Managed employees, including: recruitment, employee relations and development, training all employees for all aspects required- Maintained the appearance of bar, including: designing and printing large bar menu board, assembling and repairing bar furniture- Security: Remove unwelcomed patrons