Arnaud Blethon Email & Phone Number

Paris

Specialized in cloud migration and the application of cutting-edge digital customer experience technologies for sustainable, long-term value, Sabio delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through our own technology and that of world-class technology leaders such as Avay, Genesys, Verint, Twilio, Google and Salesforce, we help organizations to optimize their customer journeys by making better decisions across their multiple contact channels.

Paris Area, France

Founded in 1995, Vocalcom is a French editor based in Paris which offers its CCaaS platform in two variants, as the Vocalcom Cloud Contact Center application - Hermes 360 - and the Salesforce Edition, respectively deployed on AWS and Force.com. As a global player in the CX industry with its enterprise-centric business and its focus on integration with Salesforce, Vocalcom has developed its business influence across Europe, North America, Latin America and Australia .

Paris

With 217,000 employees spanned in 76 countries, Teleperformance is the world leader in outsourced multichannel customer experience. The group connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions .

France / Poland

Laser Contact, part of LaSer Group (Groupe Galerie Lafayette & BNP Paribas), was specialized in providing outsourced contact center solutions for blue chip clients from all verticals and had contact centre sites in France, Portugal and Poland .

Chalon-Sur-Saône, Burgundy, France

I was the founding director of EUROLAB3D, a start-up in the field of new technologies specialized in the making of 3D films and real time digital solutionsThe company had been sponsored by OSEO ANVAR, business incubators and received many awards and grants from business angels in 2005 and 2006EL3D developed 3D films and digital solutions to accompany its clients (public and private industry) in the presentations of their architectural and urbanistic projects. Final products had become for our clients reliable decision making tools. The company had 5 employees (Engineers and 3D graphic designers)

B2S (now part of Comdata) is one of the leading innovative global service providers in Customer Management BPO. The group has sites and business activities in 21 countries across 4 continents .

Glasgow, United Kingdom

Thus Contact Centre Services (originally The CallCenter Service) was a key player in the outsourced contact centre industry in the UK. Part of ScottishPower (latterly Thus plc), the group was then listed in the FTSE 100 and employed 2000 staff, turning over in excess of £ 200 M per annum

Greenock, United Kingdom

IBM Global Services based in Scoltand is the professional services arm of IBM, made up of business, technology and industry experts who apply advanced technology and help clients design, build and run their businesses .

Master Of Science (Msc), International Marketing, Postgraduate Degree

Master, Business Administration, Postgraduate Diploma

Agrégation, English Language And Literature/Letters