Arnelle Johnson Email & Phone Number

Goose Creek, South Carolina, United States

Remote

Answered inbound calls in a timely manner Educate Insurance agents and brokers on how to use the Healthsherpa platform to enroll their clients into Marketplace plansProvide Insurance agents with solutions for their clients so that they will be able to assist them with enrolling in health insurance.

Ladson, South Carolina, United States

Answer inbound calls in a timely manner from clients; make outboundcalls after researching answers to questions that the client may haveResearch clients accounts to confirm payments received and also servicesprovided for upcoming due datesTrain and educate new employees on how to perform their duties andprovide excellent customer service.Provide.

Managed project by monitoring status, budget and resolved project issuesContinually maintained stakeholder relationships by delivering superiorcustomer support on various levels.Using strong communication skills, interpersonal skills, calm, andempathetic listening to de-escalate clients when they did not understandtheir service or invoice.Confidently.

Charleston, South Carolina Area

Prepared time-sensitive reports with tracking information of shipmentsusing various computer applicationsWorked as a team to reach call center goals as well as met individual goalsto reach team and personal incentive goals using one call resolution.Triage calls to the correct department or escalate to management ifneededProvided customer support on inbound.

Ladson, South Carolina

Scheduled Termite inspections by phone and email. Prepared and sent out contracts for Termite and Pest control services. Sent clients their Termite/Pest clearance letter and invoice for their home after the inspection was performed.

Mount Pleasant, SC

• Answer phones and respond to customer trouble tickets while maintaining a 95% customer satisfaction rate.
• Helped train and coach new employees.
• Manage Premier Accounts to make sure they are resolved with exceptional service and within their Service Level Agreement

Charleston, South Carolina Area

Advocate for the customer by educating them of ways to reduce theirinvoices and maneuver through their smartphonesAnswered fast-paced inbound phone calls with exceptional and a positiveattitude to promote one call resolution while using analytical andproblem-solving skills.Was a technical expert and walk customers through troubleshooting onvarious.

Orlando, Florida Area

Organize travel schedules and book reservations for families traveling to Disney World or their partner properties.Worked with guests to find the best dinner reservations either a character or traditional. Document special request and needs; make sure the parks and restaurants are able to accommodate the needs.

Charleston, South Carolina Area

Organized travel arrangements for the extended stay and short term customers.Collected customer feedback and made process changes to exceed customer satisfaction KPIs. Met revenue and customer satisfaction goals of 90% on daily reports for required metrics.

Bachelor Of Science, Project Management

Activities and Societies: Business & Management Community and Career Services and Networking Club

Associate Of Science Degree, Hotel Management

Education record