Arnetta Greene Email & Phone Number

Park Forest, Il

Advised and obtained new clients with insurance and annuity needsWorked closely with client/company to process application, and follow-up questionsConducted telephone interview with screening team to ensure coverage for clients with special needsProcessed payment and follow-up on delinquent clientsAble to multi task with good time management skillsPossess initiative and professionalism with the ability to organize, prioritize work and work independentlyStrong communication and interpersonal skills with the ability to build rapport quicklyMeticulous attention to details and excellent administrative skillsExcellent interpersonal skills with a customer-service mindset and positive working attitudeAbility to communicate professionally with all levels of employees and clients, in a clear and concise mannerAbility to complete work and projects in a timely and efficient mannerManage projects from beginning to end with little to no supervision. Outstanding organizational and follow-up skills

As a customer-focused licensed team member of State Farm, my roles encompass providing exceptional customer service, attending to client requests, resolving various issues, and maintaining complete records and notations of the clients’ account information. I demonstrate initiative and nurture teamwork by collaborating closely with cross- functional teams to improve daily operational processes, productivity, and efficiency. I also provide concise information to clients on appointment scheduling, loan application verification, insurance coverage, policy changes, claims, balances due, and billing clarifications.

Chicago, Il

Demonstrated knowledge of statistical principals and ability to analyze results, identify possible issues, make recommendations for process improvement and support conclusions, including data analysis,risk analysis, presentation development utilizing the Microsoft Office SuiteDemonstrated ability in diverse, cross-functional teams and having primary, and established monitoring, and controlling initiatives in working independently with minimal supervisionApplied creative and critical thinking and problem-solving to projects, including conducting and delivering appropriate analysisWorked independently and as part of a team to develop proactively innovative solutions to complex problemsStrong writing, communicating, facilitating, and presenting clearly to all levels of audiences, which includes creating and producing presentation slides Collaborated effectively with people from different teams with varying degrees of technical experienceCommunicated in a succinct and tactful manner with senior management, clients, peers, and staffScheduled travel arrangements for team members as well as update calendarSet-up meetings, typed due diligence approvals and billed clients.