With over five years of professional experience in the IT industry, House of Shipping has benefited from my leadership in service delivery, where I've applied my expertise in network and Linux system administration to ensure robust IT service management. My tenure at House of Shipping and previously at GITE.iO reflects a steadfast commitment to operational excellence and customer satisfaction.The team at House of Shipping thrives under my direction, leveraging a deep understanding of IT infrastructure to streamline service delivery. I excel in aligning technical solutions with strategic business objectives, a crucial factor in driving the organization's service quality forward. My focus remains on delivering high-impact IT strategies that resonate with the dynamic needs of our global clientele.
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Service Delivery ManagerProject SteamTehran, Ir
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Service Delivery ManagerConfidential Jan 2023 - PresentDubai, United Arab Emirates- Oversee and manage service delivery operations.- Implement ITIL-based processes for service fulfillment, incident management, change management, project management, and asset management.- Ensure optimal performance and customer satisfaction.- Lead and mentor a team to support shipping industry clients.- Coordinate with stakeholders to align service delivery with business objectives.- Monitor and report on service performance metrics. -
Service Desk SupervisorGite.Io May 2019 - Jan 2023Dubai, United Arab Emirates- Lead a team of service desk professionals.- Improve response times and customer support efficiency.- Manage IT support operations and service desk activities.- Implement process improvements for better service delivery.- Handle escalations and ensure timely resolution of issues.- Train and develop team members. -
Linux System AdministratorArcfava Mar 2019 - May 2019Tehran Province, Iran- Administer and maintain Linux systems and servers.- Ensure stable and secure operations of server infrastructure.- Provide technical support for server-related issues.- Perform system upgrades and updates.- Monitor system performance and troubleshoot problems.- Implement security measures to protect data. -
Information Technology Operations SupervisorWell Services Of Iran (Schlumberger Methods) "Wsi" Jul 2018 - Mar 2019Tehran, Iran- Manage IT operations and data center administration.- Provide support for petroleum software.- Address and resolve IT issues promptly.- Ensure smooth operational workflows.- Coordinate with other departments for IT requirements.- Implement IT policies and procedures. -
Information Technology Operations SupervisorSchlumberger Jul 2017 - Jul 2018Tehran, Iran- Supervise IT operations and support services.- Provide support for petroleum software applications.- Resolve IT issues and ensure continuous service delivery.- Implement IT strategies and policies.- Manage IT projects and initiatives.- Collaborate with global teams for technical support. -
Service Desk SpecialistTehran Municipality Ict Organization Nov 2015 - May 2017Tehran, Iran- Provide IT support at Tehran Line 8 Metro (Imam Khomeini Airport Metro Station).- Resolve technical issues related to IT infrastructure.- Maintain and manage IT systems.- Support end-users with IT-related problems.- Ensure the smooth operation of IT services.- Document and report on IT incidents and resolutions. -
Service Desk SpecialistDana Energy Aug 2012 - Nov 2015Tehran, Iran- Deliver IT support services to end-users.- Resolve technical issues and provide troubleshooting.- Maintain and manage IT systems and infrastructure.- Ensure the smooth operation of IT services.- Document and report on IT incidents and resolutions.- Assist with IT projects and initiatives. -
Web DesignerTelecom Iran Board Feb 2010 - Jun 2011Tehran, Iran- Design and develop web solutions for the organization.- Enhance user experience through effective web design.- Maintain and update the organization's website.- Collaborate with stakeholders to gather requirements.- Implement web technologies and standards.- Ensure the website's functionality and usability.
Ashkan Rezaei Education Details
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Computer Software Engineering -
Mathematics And Statistics
Frequently Asked Questions about Ashkan Rezaei
What company does Ashkan Rezaei work for?
Ashkan Rezaei works for Project Steam
What is Ashkan Rezaei's role at the current company?
Ashkan Rezaei's current role is Service Delivery Manager.
What schools did Ashkan Rezaei attend?
Ashkan Rezaei attended Islamic Azad University, National Organization For Development Of Exceptional Talents (Sampad).
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