*Responsible for managing the daily operations of the restaurant –including the selection, development and performance management of the employees*Oversees the inventory and ordering of food supplies, optimizes profits and ensures that guests are satisfied with their dining experience.*Must be able to efficiently operate the restaurant’s Point of Sales (POS) system.*Must remain calm and polite to diffuse incidents as stressful situations arise during busy hours.*Ensures that the guests are happy*Resolves a problem

*In the absence of the Manager, conducts shifts briefings to ensureHotel activities and operational requirements are known.*Endeavor to resolve all complaints during shift and logs all complaints in the log book for further follow-up*Supervise cash handling and banking procedures*Establish and instruct staff in cash security procedures*Deal with irregular payments*Supervise the maintenance of service equipment*Monitor standards of guest facilities and services*Control stock and monitor security procedures*Assist with the menu and wine list creation*Supervise outlet service*Works with superior on manpower planning and management needs*Works with superior in the preparation and management of the Department’s budget

*Meet and Greet all guests and potential guests at the front of Restaurant*Escort guest to their preferred table or reserved table and seat guests according to restaurant standards*Take telephone bookings and document in the reservation book according to restaurant standards*Train wait staff and bus staff in hostess standards*Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor*Maintain responsibility of cleanliness of hostess stations*Maintain responsibility of cleanliness of all menus and drink menus*Assist with beverage service*Assist with food service*Maintain detailed knowledge of the menu including daily specials*Ensure tables are cleared quietly and efficiently*Carry food and beverage trays in a safe manner to minimize breakages*Complete dockets accurately and clearly*Maintain current information on all general activities of the hotel

*Deliver food and beverage service of high standard and in accordance with departmental standards and procedures*Communicates to his/her superior any difficulties, guest comments and other relevant information*Establishes and maintain effective employee working relationships*Attends and participates in daily briefings and other meeting as scheduled*Attends and participates in training sessions as scheduled*Prepare for service