Michael Arnold

Michael Arnold Email and Phone Number

Data Science Leader
Michael Arnold's Location
Spring Hill, Tennessee, United States, United States
About Michael Arnold

I'm a proven professional with significant expertise in data analytics and data visualization. I'm a team player through consistent partnerships across departments and work groups. Known for advanced SQL writing and the ability to troubleshoot and work through data inconsistency to resolve and remove inaccurate reporting. I'm recognized as a subject matter expert in data sources, metric definitions, logic, and business acumen. When I'm not working I love spending time with family, riding my bicycle, reading or writing, or working on my latest hobby of painting miniatures.

Michael Arnold's Current Company Details

Data Science Leader
Michael Arnold Work Experience Details
  • Verizon
    Associate Director - Data Science
    Verizon Dec 2023 - Sep 2024
    Developed and led high-performing teams of data analysts in a fast-paced environment providing performance and insights related to business initiatives. Daily delivery of telephony related metrics with analysis and comparison of actual vs plan, used in forecasting future call volume and staffing needs.
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  • Verizon
    Sr. Manager – Data Science/Analytics
    Verizon Nov 2015 - Dec 2023
    Managed a team of data analysts building visualizations demonstrating the impacts of business decisions and strategies on customer contact rates.
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  • Verizon
    Tech Manager I – Systems Analytics & Programing
    Verizon Jan 2014 - Nov 2015
    Managed a team of systems analysts supporting customer operations, developing and reporting key performance metrics supporting business initiatives to increase customer experience and reduce customer churn.
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  • Verizon
    Consultant – Customer Service Operation
    Verizon Dec 2011 - Jan 2014
    Developed, owned, and maintained key dashboard reporting used by Customer Service leadership in the evaluation of business performance, influencing decisions for future growth and efficiencies.
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Michael Arnold Education Details

Frequently Asked Questions about Michael Arnold

What is Michael Arnold's role at the current company?

Michael Arnold's current role is Data Science Leader.

What schools did Michael Arnold attend?

Michael Arnold attended Brigham Young University - Idaho, Brigham Young University - Idaho.

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