Arnold Byrd Ii Email & Phone Number

Schenectady, New York, United States

Saratoga Springs, NY

Training, Bible Study, Preaching, Visiting Sick, Manage Department Heads, Community Outreach, Guest Speaking.

Albany, New York, United States

• Developed and presented training materials designed to equip sellers and leaders with in-depth knowledge of the company's suite of solutions.
• Conducted both live and virtual training sessions across various markets.
• Collaborated with leaders to evaluate training methods and materials and provided additional support as needed.
• Provided one-on-one coaching to sellers and leaders.
• Completed evaluations and submitted reports to upper management.
• Created e-learning courses and curriculum.

Schenectady, NY

Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software. Lead training webinars available to all current clients. Teach multi-day Transfinder University classes to all levels of users. Contribute to the development of course materials within Transfinder.

Greater Nashville Area, TN

• Lead Trainer of VoIP implementation system for major Healthcare Corporation.
• Develop and lead facilitation of T3 training for existing trainers as well as new hires, resulting in decreasing training time by 25%.
• Create key metric tracking process and spreadsheets including the complete overhaul of trainer expense reporting, resulting in year-end expenses 26% below budget.
• Assist Training Manager in the development of training schedule.
• Assist Training Manager in new hire interviews and final selection of new hires.
• Consistently receive trainer evaluation score of 5 on a scale of 1-5 for both students understanding of content as well as delivery and performance as a trainer.

Master Trainer for end-user company implementing a SAP project. Assisting in the implementation of software packages, consulting, training end users, and providing software support.

Albany, New York Area

• Delivered and facilitate training both live (including on the job training) and virtual.
• Facilitated new hire training.
• Developed and conducted training for new hires as well as a program to cross train legacy staff.
• Consulted with clients to evaluate training methods and materials, provide additional support as needed
• Monitored and maintained training modules for compliance and continuous improvement
• Tracked and monitored attendance.

Albany, New York Area

As the Outbound Sale Supervisor, I manage a team of 19 outbound sales reps and help oversee a call center of 100+ reps. This would include performance reviews, S3 training, evaluation of live calls as well as recorded calls of reps, interviews and terminations. During my year as a supervisor,7 reps have been moved to full time or another department because.

Present Prepaid Legal Services membership services and Business Opportunity. Plan and implement recruitment and marketing activities for my Business PartnersOver the past four years, I have successfully provided Legal Service insurance to families and businesses As an Executive Director my main focus is to develop training programs. My training programs.

Albany, New York Area

• Promoted to lead newly created Training Department.
• Controlled annual training budget.
• Created role based training modules for all departments and management, resulting in improved employee retention base and better customer service.
• Developed and monitored spending against the departmental budget.
• Developed key training metrics and outcomes for upper management.
• Developed and facelifted both ILT and virtual training.

Business Administration And Pastoral Administration

Activities and Societies: on campus church, Intramural basketball, worship musician

Business Administration And Management, General

Education record

Activities and Societies: Football, Basketball, Jazz Band, Orchestra, track and field