Arnold Byrd Ii Email & Phone Number

Schenectady, New York, United States

Saratoga Springs, Ny

Training, Bible Study, Preaching, Visiting Sick, Manage Department Heads, Community Outreach, Guest Speaking.

Albany, New York, United States

• Developed and presented training materials designed to equip sellers and leaders with in-depth knowledge of the company's suite of solutions.• Conducted both live and virtual training sessions across various markets.• Collaborated with leaders to evaluate training methods and materials and provided additional support as needed.• Provided one-on-one coaching to sellers and leaders.• Completed evaluations and submitted reports to upper management.• Created e-learning courses and curriculum.• Implemented software platforms in the Albany Market.

Schenectady, Ny

Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software. Lead training webinars available to all current clients. Teach multi-day Transfinder University classes to all levels of users. Contribute to the development of course materials within Transfinder.

Greater Nashville Area, Tn

• Lead Trainer of VoIP implementation system for major Healthcare Corporation.• Develop and lead facilitation of T3 training for existing trainers as well as new hires, resulting in decreasing training time by 25%. • Create key metric tracking process and spreadsheets including the complete overhaul of trainer expense reporting, resulting in year-end expenses 26% below budget. • Assist Training Manager in the development of training schedule.• Assist Training Manager in new hire interviews and final selection of new hires.• Consistently receive trainer evaluation score of 5 on a scale of 1-5 for both students understanding of content as well as delivery and performance as a trainer.• Deliver live classroom, hands-on training (alone and with a co-facilitator) to 30K healthcare and hospital leadership employees.• Provide feedback, flexibility, and recommended changes to training materials and modules based on employee and business needs. • Support employees on the floor post training.• Conceptualize, design and create specialty back end technical training for facility IT and Implementation Partner, resulting in $300K savings. • Perform equipment installation, inspections, and troubleshooting as needed. • Travel to over 25 facilities with Training Manager to monitor and evaluate new hire performance, adherence to standards, and build and foster relationships with facility leadership.

Master Trainer for end-user company implementing a SAP project. Assisting in the implementation of software packages, consulting, training end users, and providing software support.

Albany, New York Area

• Delivered and facilitate training both live (including on the job training) and virtual.• Facilitated new hire training.• Developed and conducted training for new hires as well as a program to cross train legacy staff. • Consulted with clients to evaluate training methods and materials, provide additional support as needed• Monitored and maintained training modules for compliance and continuous improvement• Tracked and monitored attendance.• Completed evaluations and submit to upper management.

Albany, New York Area

As the Outbound Sale Supervisor, I manage a team of 19 outbound sales reps and help oversee a call center of 100+ reps. This would include performance reviews, S3 training, evaluation of live calls as well as recorded calls of reps, interviews and terminations. During my year as a supervisor,7 reps have been moved to full time or another department because of their performance.

Present Prepaid Legal Services membership services and Business Opportunity. Plan and implement recruitment and marketing activities for my Business PartnersOver the past four years, I have successfully provided Legal Service insurance to families and businesses As an Executive Director my main focus is to develop training programs. My training programs are uniquely designed to help individuals and businesses tap into their own resources/ market to increase productivity, and exposure within the community to enhance income and marketing. In addition, I represent the company and implement the service presentations across the United States.

Albany, New York Area

• Promoted to lead newly created Training Department.• Controlled annual training budget.• Created role based training modules for all departments and management, resulting in improved employee retention base and better customer service.• Developed and monitored spending against the departmental budget.• Developed key training metrics and outcomes for upper management.• Developed and facelifted both ILT and virtual training.• Created and facilitated T3 training.• Trained and coached supervisors and others involved in employee development efforts. • Developed and maintained organizational communications such as bulletin boards and newsletters to ensure employees had knowledge of training and development events and resources. • Conducted follow-up studies of all completed training to evaluate and measure results.• Credited with implementing training program throughout the Northeast at over fifteen regional offices, based on success and knowledge as Training Manager.

Business Administration And Pastoral Administration

Activities and Societies: on campus church, Intramural basketball, worship musician

Business Administration And Management, General

Education record

Activities and Societies: Football, Basketball, Jazz Band, Orchestra, track and field