Matthew Arnold Email & Phone Number

New York, Ny

Analytics tools and platform lifecycle management (engineering support)

New York, Ny

Analytics engine for operational excellence – Led the interactive analytics and data visualization strategy and capabilities for Pfizer’s IT infrastructure operations – enabling teams to visualize their environments, generate insights, make data-informed decisions, and drive innovation.Quality controls to ensure operations integrity –Established an analytics-driven operations quality and risk assessment function, centralizing the oversight, monitoring and analysis of IT Infrastructure operational controls to ensure compliance and perpetual audit readiness.Operations Intelligence and oversight – Created Pfizer’s IT Infrastructure Global Command Center (GCC), which provides proactive Infrastructure operations oversight – monitoring, command, control and communications, for critical IT systems, business processes and events.Transformation programs to optimize expense and quality – Led high-profile transformation and restructuring initiatives built on a foundation of fact-bases used to identify and validate actionable optimization and cost reduction opportunities. Improved the value of Pfizer’s IT services and support and achieve significant year-over-year expense reduction.

New York, Ny

Led the design and implementation of Pfizer’s first end-user IT Support Portal (now BT OnDemand).• Designed and launched a user-centric platform integrated with Service, Knowledge and Request management systems and other self-service solutions.• Introduced a culture of self-service, critical to improve client experience and reduced support volumes and cost.

New York, Ny

Led Mediaworks’ consulting practice developing information management and communications strategies and execution for high-profile clients.• Directed UX/UI design, application development, and adoption strategies for clients’ internal and external facing web-based applications and information management platforms – guiding designers, developers and technical teams, and customer leads to deliver clients’ objectives.• Developed change and knowledge management strategies and communications for large-scale merger, acquisition and restructuring programs.

Master Of Fine Arts - Mfa

Bachelor Of Fine Arts - Bfa, Painting